Harrison, NY (PRWEB) August 13, 2013
After a rigorous nomination process and extensive evaluation by a panel of experts, finalists have been named for the CRMXcellence Challenge, a virtual industry awards conference broadcast to a worldwide audience September 16-19. The first-of-its-kind event is produced by CRMXchange, the Quality Assurance and Training Connection (QATC), and the Society of Workforce Planning Professionals (SWPP).
This unique industry forum is designed to provide recognition for the achievements of outstanding contact center teams while delivering valuable educational benefits to contact center professionals throughout the world. The CRMXcellence judges have narrowed the field of nominees down to the top performers in seven categories. Finalists are:
Best Use of Social Media – Penske Truck Leasing
Best Customer Service Experience– Small Contact Center - Positec, Polaris, AAA Western & Central NY
Best Customer Service Experience – Large Contact Center: GrubHub, Green Mountain Coffee Roasters
Best Use of Analytics – Blue Green Vacations
Most Innovative Use of Voice of the Customer – Humana Insurance, International Speedway Corp.
Best Coordinated Multichannel Application – Montefiore Medical Center, Rafter.com
Best Integrated Contact Center and Workforce Solutions - Cellular One, Experian, CredAbility
Prize winners will be chosen in each category and will share their stories in a special webcast on the final day of the event. Audience members will have an active voice in choosing the winners. Those who register in an advance at http://www.crmxcellenceawards.com can read the case studies and vote for the contact center teams whose experiences hold the greatest interest for them.
In addition, attendees can register at no cost for any of 11 live online webcasts by top solution providers and leading industry authorities to gain insight on using emerging technologies, how to manage staff to reach the highest performance levels, and the best ways to implement cost-effective applications that deliver rapid payback. They can also visit the virtual exhibit hall where they can get upt-to-the-minute information from conference sponsors including: Aspect, Calabrio, Enkata, Five9, Genesys, inContact, Nuance, Verint and Vocalcom.
“The CRMXcellence Challenge Conference is a “win-win” for the industry as a whole,” said Sheri Greenhaus, Managing Partner of CRMXchange. “Contact centers will be celebrated for their demonstrated accomplishments in delivering the highest level of customer service and their teams can receive their awards without any travel expenses or time away from the office. At the same time, the customer care community will have the opportunity to take advantage of a unique peer-to-peer learning experience.”
For more information on the CRMXcellence Awards Conference or to register as an attendee, visit http://www.crmxcellenceawards.com or email info(at)crmxchange(dot)com
http://www.eCRMevents.com and http://www.crmxcellenceawards.com are virtual conference platforms of CRMXchange, which has been a leading source of information and ideas for contact center managers and executives for more seventeen years.