ZCorum’s Truvizion truly does enable our frontline technicians to quickly identify and resolve cable modem issues, as well as identify DOCSIS network incidents and trends.
Alpharetta, GA (PRWEB) August 13, 2013
ZCorum, a leading provider of managed broadband services and diagnostics for cable, telco, wireless and fiber broadband providers, announced that they are now providing Ritter Communications with TruVizion, ZCorum’s broadband monitoring and diagnostics software. Ritter has expanded their operations into several western Tennessee communities bringing their customer base to over 40,000 subscribers.
TruVizion will give Ritter’s operations a tool for troubleshooting individual end-user modem issues, tracking down plant-wide problems, and identifying opportunities to proactively improve performance. TruVizion provides advanced diagnostics for cable modem and DSL networks, including modem data, historical readings as well as interactive mapping.
"ZCorum’s Truvizion truly does enable our frontline technicians to quickly identify and resolve cable modem issues, as well as identify DOCSIS network incidents and trends. Also, our partnership with ZCorum is one that will allow us to scale the subscriber licensing in a cost-effective and expedited manner as Ritter continues to expand in subscriber counts,” said Tony McKay, Director of Network Operations.
“We’re excited to be working with Ritter Communications as they continue to grow and expand into other markets,” says ZCorum’s President and Chief Operating Officer, Julie Compann. “We look forward to providing them with even more value in the near future. We are honored to work with their team and anticipate a long and successful relationship together.”
ZCorum provides broadband Internet and communication solutions to telcos, cable companies, utilities, and municipalities, assisting in all facets of broadband implementation, integration, engineering and consulting, network monitoring and diagnostics. ZCorum also offers wholesale, private-labeled Internet services, including data and VoIP provisioning, email, Web hosting, and 24x7 support for end-users, enabling service providers to compete effectively in their local rural and suburban markets. ZCorum is headquartered in Alpharetta, GA. For more information, please visit http://www.zcorum.com/.
About Ritter Communications
Ritter Communications, founded in Marked Tree, Arkansas and headquartered in Jonesboro, began providing local phone in 1906. Today, Ritter serves 57 communities and more than 40,000 customers in northeast and north central Arkansas as well as west Tennessee with advanced voice and data services typically found only in major metropolitan areas. Ritter invests heavily in the communities it serves by deploying proven, best in class infrastructure and technology while coupling it with a world class customer focused experience.