To the customer who has many online shopping options, service is the final differentiator.
Neenah, Wis. (PRWEB) August 14, 2013
The CareGiver Partnership, a national retailer of incontinence supplies and other home health care products, has for the third consecutive year earned an “Excellent” rating from STELLAService, an independent company that rates the customer service performance of online businesses.
“We hear it again and again: To the customer who has many online shopping options, service is the final differentiator,” says Lynn Wilson, Founder of The CareGiver Partnership. “I’m pleased to say we’re often referred to as ‘the Zappos of home health care products,’ meaning our customer satisfaction rating sets us apart, and STELLAService rates us as highly as Amazon and Wal-Mart.”
In addition to its overall rating of “Excellent,” The CareGiver Partnership received further outstanding designations in four areas:
- Telephone and e-mail support
- Shipping speed
- Product fit and quality
- Ease of returns and speed of refunds
“Our ratings are important to us because they reinforce that our Personalized Attention(SM) service is recognized and our knowledgeable staff meets our high standard of service excellence,” says Wilson. In addition to its STELLAService rating, The CareGiver Partnership has an A+ Better Business Bureau and 85% of its customers rate it a 9 or 10.
STELLAService was founded on the premise that service is increasingly important in shoppers’ decision-making processes, and its mission is to help consumers find businesses with great service. Its undercover evaluation team navigates Web sites, conducts usability tests, orders and returns products, and engages in more than a dozen interactions with customer service representatives via phone, e-mail and live chat.
Because the STELLAService seal is a trust mark that objectively and credibly communicates to shoppers that a business is dedicated to providing great customer service, online retailers like Google have integrated STELLAService into their shopping comparisons.
Tom and Lynn Wilson also are the publishers of “Negotiate Anything! Secrets to make businesses treat your fairly. And for businesses... how to pull ahead of the competition through excellent customer service.” The 266-page book in electronic version is being offered free for a limited time. To claim a copy, valued at $9.95, visit Smashwords and enter code UD29U at checkout.
The CareGiver Partnership is a national direct-to-consumer retailer of home healthcare products for incontinence, diabetes, nutrition support and more. In its seventh year of providing products and services that help caregivers and loved ones maintain personal dignity, the company also offers an online library of more than 1,400 family caregiver resources and personal service by experts in caregiving. Call 1-800-985-1353 or visit online at http://www.caregiverpartnership.com.