Fort Walton Beach, Florida (PRWEB) August 16, 2013
The forces of digital disruption have empowered consumers and created a growing demand for rich, engaging, and consistent experiences across multiple channels and touch-points. Customer experience management (CEM) is an evolving set of practices, technologies, partnerships, and business values that, taken together, enable organizations to orchestrate, offer, and optimize consistently superior customer experiences.
“Customer experience management is hard, complicated, and new,” says Dr. Tim Walters, Partner and Principal Analyst, DCG. “Very few organizations have all of the in-house resources necessary to deploy the technologies, formulate the strategies, and optimize the outcomes. Most companies should – and will – turn to external service providers for assistance.”
Digital Clarity Group's new report on delivering digital customer experiences is the first of its kind to elevate the importance of the agency and systems integrator side of the web content management (WCM) equation. More importantly, this report thoroughly profiles forty-two service providers in North America, including Bit-Wizards, that are astutely moving away from traditional WCM to more complex CEM.
According to the report, "Bit-Wizards could rest on their laurels as a strong regional player that combines technical expertise and creative services. But the company is attentive to emerging trends and pushes clients to keep up with consumer demands.”
“We encourage our clients to take a proactive, anticipatory approach to their online strategy and create compelling reasons (such as highly relevant, personalized web content) for consumers to want to visit and engage with their websites,” says Bit-Wizards CEO, Vince Mayfield.
In 2004, Bit-Wizards switched from Ektron to working exclusively with Kentico CMS for public-facing websites, as well as Microsoft SharePoint for intranet projects. Bit-Wizards is a Kentico Gold Certified Partner with eight certified Kentico developers on staff and more than thirty-six completed Kentico implementations.
A Microsoft Gold Certified Partner offering Microsoft SharePoint implementation services, Bit-Wizards has collaborated with Kentico to cloud-enable Kentico websites on Windows Azure, migrating the first six Kentico websites to Azure and established best practices for running Kentico websites on the Windows Azure platform. In 2011, Bit-Wizards released a Windows Phone app called the Kentico Mobile Manager, which allows Kentico site administrators to perform basic site functions via a Windows phone.
Digital Clarity Group's Guide to Service Providers for Web Content and Customer Experience Management highlights the WCM partnerships and expertise of the North American service providers within the context of their evolving support for CEM. Informed by thousands of hours of research, detailed surveys, and interviews with service providers and their clients, it aims to assist companies with the evaluation and selection of service provider partners.
The guide is available now at: http://info.digitalclaritygroup.com/dcg-service-provider-report/.
About Digital Clarity Group
Digital Clarity Group helps business leaders navigate digital transformation by providing clear, actionable advice across four themes: Consumer Engagement, the Social Enterprise, Innovative Change, and Adaptive Technology. The firm provides research, consulting, events and advisory services and provides exclusive perspectives and downloadable Insight Papers at http://digitalclaritygroup.com/.
Bit-Wizards (http://www.BitWizards.com) is an innovative and award-winning technology company with offices in Fort Walton Beach, Florida, Memphis, Tennessee, and Austin, Texas. A Kentico Gold Partner and a managed Microsoft Gold Partner with ten technology competencies, Bit-Wizards provides cloud, development, productivity, integration, and creative services. Bit-Wizards provides value to small, medium, and enterprise organizations through its investments in early technology adoption — and the experience and knowledge resulting from those investments.
Large and small businesses alike trust Bit-Wizards as their information technology partner and count on them to design, develop, and maintain scalable custom systems perfectly suited to their business. From integration to custom software and web development, Bit-Wizards delivers software solutions that power business.
Jonathan Clark, Director of Marketing (jc(at)bitwizards(dot)com)
189 Eglin Parkway NE, Suite 201
Fort Walton Beach, FL 32548
All product and company names herein may be trademarks of their respective owners.
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