Irving, TX (PRWEB) August 17, 2013
Resolvity, Inc. announced today that TMC, a global integrated media company, has granted Resolvity’s Cloud Speech Application Platform with a 2013 Speech Technology Excellence Award, presented by CUSTOMER magazine.
“We are really excited that TMC has picked Resolvity for this award for the fourth time,” said Arun Santhebennur, Co-Founder and CEO at Resolvity. “Resolvity’s cloud speech recognition software helps enterprises significantly increase call automation rates, enhance caller experience and increase customer engagement. Resolvity’s platform has successfully automated hundreds of millions of calls for Fortune 1000 companies across a wide range of applications.”
Resolvity’s Cloud Speech Application Platform is a comprehensive software suite that helps enterprises drive enhanced automation of inbound and outbound telephone-based customer contact. Enterprises can deploy a wide range of intelligent speech recognition IVR applications on Resolvity’s cloud-based platform and benefit from flexibility, scalability, telco-grade SLAs and a significantly lower cost of ownership associated with a comprehensive managed services solution.
“This award is a testament to several exciting features that we have rolled out in our core product. Today, we analyze and present deeper call and customer insights on our secure web portal. We have also made it faster, better and cheaper to develop applications based on statistical language models and we will soon be adding innovative mobile multimodal customer care capabilities,” said Dr Jacek Jarmulak, Resolvity’s VP of Product Development.
“Resolvity impressed our editors with their innovative offering, the Resolvity Cloud Speech Application Platform,” said Nadji Tehrani, CEO, TMC. “Resolvity has improved the bottom line for its customers and represents a significant advancement for speech applications.”
Resolvity’s cloud speech recognition software helps companies automate a wide variety of inbound and outbound customer support calls. Resolvity solutions range from natural language call-routing to sophisticated customer care, billing, and technical support calls. The company has deep domain expertise in cable & telecommunications, financial services, healthcare, high-tech, insurance and utilities market place. For more information please visit http://www.resolvity.com.
Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as the leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. CUSTOMER reaches 250,000 readers every month. Please visit http://www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, CUSTOMER and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events including: 3D Printing Conference & Expo, Asterisk World, AstriCon, CVx ChannelVision Expo, Cloud4SMB Expo, DevCon5 - HTML5 & Mobile App Developers Conference, M2M Evolution Conference & Expo, Mobile Commerce Zone Conference & Expo, SecureIT, StartupCamp, Super Wi-Fi Summit, SIP Trunking-Unified Communications Seminars, Wearable Tech Conference & Expo, WebRTC Conference & Expo, and more. Visit TMC Events for additional information. Please visit http://www.tmcnet.com.