It’s imperative to us that our customers get the same experience everywhere they go in our BackOffice.
Pittsburgh, PA (PRWEB) August 15, 2013
VoIP Innovations has once again transformed part of their industry leading BackOffice. They have been revamping their BackOffice Shopping Cart and it was completed this afternoon. The new Shopping Cart is more organized and offers more control over editing DIDs before a customer purchases them.
The newly organized Shopping Cart interface makes it easy for VoIP Innovations customers to view the details of the DIDs before they decide to purchase them. Each DID is listed in the Shopping Cart along with the phone number, network, features, pricing and service details. Before this update was made, customers didn’t have access to this information.
The second part of the update consolidated and streamlined the actual check-out process. After the initial step of selecting a DID to purchase, customers are sent to a new page where they can bulk or individually add E911, 411 (Directory Listing), CNAM (Caller ID), and Fax-to-Email services to the selected DIDs. From this screen, customers can also edit or remove these services in bulk or individually.
“We pride ourselves in knowing that our BackOffice is topnotch and unfortunately, our old Shopping Cart feature just didn’t measure up,” said Jason Tapolci, President of VoIP Innovations. “It’s imperative to us that our customers get the same experience everywhere they go in our BackOffice.”
The new VoIP Innovations Shopping Cart will give customers an experience that is up to par with the rest of the industry leading BackOffice. They’ll have advanced DID search features, an improved DID selection process, a streamlined check-out process and the ability to add, edit or remove DID features with the bulk function. Overall, customers should see a huge improvement in their Shopping Cart functionalities. For questions about the updated VoIP Innovations Shopping Cart, please send an email to moreinfo(at)voipinnovations(dot)com.
VoIP Innovations is an Inc. 5000 company that specializes in providing the largest DID and termination VoIP footprints in North America. Their network includes over 500,000 DIDs in stock in over 8,500 rate centers in the US and Canada. Recently, VoIP Innovations expanded their footprint to include DIDs in over 60 countries and now offers A-Z termination. VoIP Innovations is owned by ABG Capital and is based in Pittsburgh, PA. To learn more about VoIP Innovations, please visit the VoIP Innovations Blog.