Women Voted St. Rita’s Medical Center as an America’s Best Hospital for Patient Experience for a Third Consecutive Year

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St. Rita’s Medical Center has received the 2013 Women’s Choice Award for being voted one of America’s Best Hospitals for Patient Experience by women for a third consecutive year.

Americas 100 Best Hospital 2013

Right now, the national conversation about health care is focused on politics, insurance companies, and ‘the bottom line,’ which ignores what matters most to the patient – their experience with health care providers.

St. Rita’s Medical Center has received the 2013 Women’s Choice Award for being voted one of America’s Best Hospitals for Patient Experience by women for a third consecutive year. This distinction is the only award that identifies the country’s best healthcare institutions based on robust criteria that consider female patient satisfaction and what women say they want from a hospital including quality physician communications, responsiveness of nurses and support staff, cleanliness and trusted referrals from other women.

“Right now, the national conversation about health care is focused on politics, insurance companies, and ‘the bottom line,’ which ignores what matters most to the patient – their experience with health care providers,” says Delia Passi, CEO and founder of WomenCertified, and former publisher of Working Woman and Working Mother magazines. “We’re putting the power of choice in the woman’s hands with the information to simplify her choices.”

Hospitals named as America’s Best are then invited to join an elite network of brands, across multiple industries, which carry the Women’s Choice Award, symbolizing their commitment to women.

“St. Rita’s Medical Center is honored to be recognized by WomenCertified as one of the Best 100 Hospitals for Patient Experience for the third year in a row. This award is a recognition of the passion of our physicians, staff and volunteers to provide ‘The best, most personal care for every St. Rita’s patient every time. No exceptions. No excuses. ‘Our continuing commitment to West Central Ohio is to serve you not just through the quality of our care, but the quality of our caring,” says Bob Baxter, CEO, St. Rita’s Medical Center.

“A woman expects more from a hospital experience and takes her role as the primary healthcare decision maker seriously,” Passi adds. “More than ever she is self-managing her care by choosing her hospital prior to choosing her doctors. This allows her more control over her hospital stay outcome based on the quality of care she can expect from a Women’s Choice Award hospital.”

Hospitals qualify for the highly selective annual list of America’s Best Hospitals for Patient Experience based on an in-depth proprietary scoring process. The scoring incorporates a national, standardized survey of patients' perspectives of hospital care reported by the U.S. Department of Health and Human Services (Hospital Consumer Assessment of Healthcare Providers and Systems) and an analysis that weighs criteria identified as the most important to women for patient satisfaction. Additionally, the scoring incorporates WomenCertified’s in-depth research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania.

The America’s Best Hospitals for Patient Experience by WomenCertified consists of four categories, with a total of 400 hospitals recognized nationwide. They include hospitals with up to 100 beds, 101-250 beds, 251-400 beds and 401-plus beds. The 100 best scores in each category determine the Award winners. WomenCertified accepts absolutely no payment in exchange for placement on the list.

“Recognizing the best hospitals nationwide that are women-friendly and align with women’s identified preferences is important to our mission at WomenCertified, where women help other women with tough, consumer decisions,” Passi concludes. “Most importantly, when a woman sees the Women’s Choice Award at her local hospital, she’ll know the hospital values her experience as a critical component of her and her loved one’s care.”

About St. Rita’s Medical Center

St. Rita’s Medical Center, a 425-bed acute care not- for-profit facility, delivers quality health care to more people in West Central Ohio than any other hospital in a 10-12 county region. St. Rita’s is part of Catholic Health Partners and was recently named one of the Top 100 Hospitals for Patient Experience by WomenCertified. Founded by the Sisters of Mercy in 1918, St. Rita’s serves in ways that reflect our Core Values of Compassion, Excellence, Human Dignity, Justice, Sacredness of Life and Service. Our mission is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on people who are poor and under-served. Medical services include The Henry & Beverly Hawk Heart & Vascular Center at St. Rita’s, St. Rita’s Orthopedic Care Center, St. Rita’s Regional Cancer Center, St. Rita’s Robotic Surgery Program,trauma and emergency services, women’s health, mother/baby, pediatrics, sports medicine and rehabilitation, and addiction and behavioral services.

About Women’s Choice Award

WomenCertified, Inc. is a marketing research firm, home to the Women’s Choice Award, the only award that identifies brands that women recommend and serves as a competitive differentiator for businesses. Awards are based on surveys of thousands of women, as well as research conducted in partnership with the Wharton School of the University of Pennsylvania on what drives the consumer experience for women vs. men. To learn more, visit http://www.womenschoiceaward.com.

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Cara Downs
SSA Public Relations
+1 818-907-0500
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Linda Chartrand
St. Rita's Medical Center
419-226-9802
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