Boulder, Colo. (PRWEB) August 16, 2013
Connect First has launched an in-depth page on their website concerning the upcoming Telephone Consumer Protection Act that becomes effective Oct. 16. Legal expert David Kaminski and Donna Fluss, president of DMG consulting, represent two of the experts featured on this page.
Included on the page is a free copy of DMG Consulting’s TCPA Guide for Contact Centers, which not only is a comprehensive report detailing the new legislation, but also offers tips and hints on how contact centers can remain in compliance with the legislation.
DMG’s report covers a wide array of topics including:
- The impact the legislation will have on contact centers and vendors
- The 2013 changes to the legislation that the FCC has made
- How the TCPA plans to enforce its new rules
- Tips to help contact centers comply with TCPA requirements
The changes to the TCPA are significant, including a set of provisions that requires prior express written consent for outbound telemarketing. “The upcoming changes in legislation represent a serious concern for contact centers,” said Geoffrey Mina, Connect First CEO. “We hope the launch of our TCPA compliance page act as an informational tool for everyone in the industry and help them stay within the boundaries of the law.”
For more information on the TCPA sign up for Connect First’s free webinar, where attorney David Kaminski of Carlson & Messer LLP and Connect First CTO Amanda Riu will discuss critical success factors and the top 10 tips for contact center compliance. To sign up please visit http://www.connectfirst.com/tcpa
DMG Consulting and Donna Fluss have been analyzing the cloud-based contact center infrastructure market since 2008. They are an independent research, advisory and consulting firm whose mission is to help their clients build world-class contact centers.
About Connect First: Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base. Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.