Not all SaaS providers are created equal, which makes fact-finding and product-exploration vital.
Scottsdale, AZ (PRWEB) August 17, 2013
Results from a recent survey by MintJutras show that Software-as-a-Service (SaaS) systems will comprise 45 percent of all software used at manufacturing companies by 2023.
This statistic demonstrates the growing role of SaaS technology in manufacturing operations.
Enterprise SaaS applications such as scheduling software automate and streamline standard processes for multi-location and multi-national organizations. This results in more efficient and profitable operations.
“Cloud-based strategies give these companies the chance to bring their own innate intelligence and knowledge into sales situation,” said Louis Columbus, product marketing manager for Plex Systems, in a Forbes magazine column. “While on-premise systems could also do this, cloud-based systems were quicker to roll out, easier to customize and showed potential to increase adoption rates across resellers.”
Like all enterprise software purchases, it’s important to conduct internal discovery sessions and requirements-gathering before making a decision. Product selection that does not meet your current and future business needs can affect companywide roll-out strategy.
From auto dealerships concerned with fixed operations cost to health organizations worried about data security, it’s important for engagement teams to have a clear vision of their functional requirements.
“Not all SaaS providers are created equal, which makes fact-finding and product-exploration vital,” said Stephen Booze, CIO of Appointment-Plus enterprise appointment scheduling software. “This is especially true of enterprise-level companies such as manufacturers, as inadequate functionality and customer support can have negative consequences when issues arise.”
Here are five considerations when researching SaaS providers:
1. U.S.-based customer support.
Reputable SaaS providers will offer several options, including live phone support and 24/7 availability. Ask where customer support reps are based and any fees associated with different levels of support.
2. Integration capabilities.
Unless the SaaS system is to be used as a stand-alone solution, the ability to seamlessly integrate with a company’s existing network is essential. Does the interface integrate with Outlook, Google programs and customer relationship management (CRM) software like Infusionsoft?
Additionally, request a real-life example of a manufacturer that has integrated the software.
3. Feature enhancements.
A successful SaaS provider is one that consistently develops innovate and unique services for its clients. Stale companies that don’t routinely release new features should be avoided.
Learn how active the provider is in delivering beneficial functionality, including what’s currently in its development pipeline.
4. Functionality improvements.
Your SaaS system will be performing specified tasks; it is, therefore, important that the specific functionality exists to accomplish your company’s goals. Be sure to inquire on functions based upon your business requirements.
5. Enterprise web services.
SaaS providers capable of adequately supporting large multi-location corporations will offer an enterprise suite of their services. This should include develop access, dedicated account managers, and a secure data migration process.
Learn how Appointment-Plus Enterprise can improve your operations. Call 888-772-6746.
About: Appointment-Plus is a Scottsdale, Ariz.-based SaaS company named one of the Phoenix metro area’s top software firms by the Phoenix Business Journal. They provide over 16 million people access to their online business management software, which specializes in appointment scheduling for customers, staff and resources.
For media and online journalists: Interested in interviewing our executives regarding future business-to-business online software technology or quotes for guest articles? Please email us at erichard(at)appointment-plus(dot)com.