We believe that proper training and continued education are two very important elements in creating a great customer experience with MCE
Minneapolis, MN (PRWEB) August 19, 2013
The hail storm that hit the Minneapolis metro on August 6th caused extensive damage to several surrounding cities including Edina, Bloomington, Shorewood, Minnetonka, Eagan, and Eden Prairie with reports of 2” and greater hail. Mastercraft Exteriors (MCE) has responded to the event with a team to assist homeowners with their storm damage and restoration needs. MCE has completed over 5,000 projects in Minnesota since 1996. It is important that homes be repaired by a quality contractor that has been in business a sufficient amount of time to trust with your restoration project.
All of MCE’s field supervisors are thoroughly trained on the insurance claim and restoration process at Mastercraft University located at their headquarters in Rockton, IL. “We believe that proper training and continued education are two very important elements in creating a great customer experience with MCE,” says Bryan Becker, VP. Mastercraft Exteriors is proud to have Jeremy Crabtree and Brett Ehret leading their qualified team to help customers restore their homes in Minneapolis. “MCE has been working with homeowners since the storms hit on August 6th. We are educating homeowners and assisting with their restoration needs. Our number one priority is to help homeowners” says Jeremy Crabtree, GM.
Urgency is important as homeowners have a limited period of time to file a claim and complete the work. This limited claim period can be as short as 6 months. Please call Mastercraft Exteriors today to schedule a free damage assessment with one of their certified inspectors. 877-ROOFS-02 or mastercraftexteriors.com.
Mastercraft Exteriors believes in putting themselves in partnerships with the organizations that lead their industry. They are a proud founding member of the UASRC, Haag Certified, members of the Owens Corning Platinum Preferred Program and the BBB. Mastercraft Exteriors uses the most innovative technology including Pictometry and Acculynx to ensure their processes are efficient and seamless for their customers.
Mastercraft Exteriors was founded with family and friends who sought “higher than industry standards” for our customers. In 1996 when Mastercraft was founded, it derived from one principle moral: Integrity. At Mastercraft Exteriors, we have a definition of integrity. Mastercraft Exteriors holds an A+ National rating with the Better Business Bureau. We are one of the only National Platinum Preferred Members with Owens Corning; Owens Corning awarded MCE the Owens Corning Proficiency Award in 2011 and 2012.
About the UASRC:
The UASRC was formed as a non-profit organization with the goal of inspiring positive change in the storm restoration industry. The mission of the UASRC is to promote the highest ethical standards in the restoration industry. Our Members adhere to a code of professional conduct, educate property owners about the insurance claims process, and give back to the community through outreach and charitable programs.
With over 150 years of combined experience in the roofing and restoration industry, our members look to make a positive impact on the industry by providing the best in-class service to homeowners affected by storms. The UASRC will also work closely with legislators, insurance companies, and both local and national media to improve the practices and image of the storm restoration industry.
After storms hit an area, homeowners are often approached by transient roofing companies to assist with insurance claims and repairing the damage. UASRC members will be instantly recognizable with their credentials and UASRC identification badges. As a best practice, you should look for the following to identify a legitimate roofer:
- Clearly represents their products and services, including adequate disclosures of all material terms in writing
- Provides proper information on their insurance coverage
- Openly identifies the nature, location and ownership of the business and clearly discloses all policies, guarantees and procedures relevant to the customer
- Abides by all written agreements and verbal representations
- Does not offer or agree to cover the insurance deductible
The UASRC was formed in part to give property owners the information they need to make an informed decision in regards to their storm related repairs. The UASRC Facebook page has a lot of great information on the storm restoration industry. The UASRC also serves as a resource for property owners and contractors that have fallen victim to disreputable contractors, and insurance claim related issues.