We saw a real gap in the market in terms of this particular type of software—where the options were complex, lacking in the overall user experience, and came with a higher price tag.
Pittsburgh, PA (PRWEB) August 22, 2013
BrightBox Solutions, the creative force behind Help Desk Premier, recently received a total of $500,000 in angel investments from successful technological entrepreneurs, including Jeff Muschar, a pioneer in the help desk software market.
The investment was secured in order to further develop the company's help desk software product, and ultimately add advanced functionality and make a full move to the cloud. The improvements set to be implemented are based on customer feedback and technology trends.
“With this significant investment, we’re building on our previous success in the help desk software market, and we plan to introduce changes that will further enhance the already rich user experience provided by Help Desk Premier,” said Joseph Davoren, President of BrightBox Solutions. “We saw a real gap in the market in terms of this particular type of software—where the options were complex, lacking in the overall user experience, and came with a higher price tag. We’ve been able to overcome these obstacles and create an innovative product. With this newest round of investment, we’re well-positioned to advance into this market and continue to solidify our leading position with the cloud-based help desk software sector.”
Currently the software is available as an on-premise application, and a SaaS, cloud-based application, but BrightBox Solutions plans to transition to a more complete cloud architecture, which will enable their price point to decrease. The newest cloud version of Help Desk Premier is set to enter beta.
“Help desk software is vital to IT support operations, and external support desks, and I was impressed with the ability of Help Desk Premier to provide an interface that is both powerful yet simple,” said one of the key investors, Jeff Muschar. “I have been in the help desk software business since 1997, and during my time at Kemma Software, I realized the critical need businesses have for this type of solution. After beginning to work with Help Desk Premier in mid-2012, I realized the immense possibilities for this company, and I wanted to have the opportunity to invest in a way that would create a real impact on this company’s future.”
“We have an unwavering commitment to providing our customers with the highest possible quality, so that they can then deliver the utmost in customer service, and we plan to keep designing solutions that further this goal,” added Davoren.
Help Desk Premier is one of the most affordable solutions for help desks and service desks. It allows users to manage all aspects of the customer experience, including incidents, requests and problems. It’s a flexible and highly scalable customer service solution, with a wide range of customization options.
About Help Desk Premier
Help Desk Premier is the preeminent low-cost help desk software available and there are different product levels available, to suit a varying range of needs. The software is feature-rich, yet offered at a significantly lower cost than similar products, and is ideal for businesses of all sizes. For more information, visit http://www.helpdesksoftware.biz.