Being the Home Town Team, we enjoy having the ability to make a personal connection with the customer. We’re not just a faceless company; we work and live here in New Hampshire.
Manchester, NH (PRWEB) August 23, 2013
With suppliers purchasing off of the ISO New England mix, sources such as wind, hydro, solar, and natural gas have become much more common and cheaper than the coal fired plants belonging to PSNH. For residential consumers, the difference between $0.0862/kWh and $0.0749/kWh may not be much, but it adds up quickly over time.
For many New Hampshire residents, cheaper electricity is becoming a common commodity to shop for. With several suppliers being in the market, consumers are being left relying on more than just rates to decide who to sign up with. Many companies have resorted to offering new enrollment incentives such as gift cards and referral programs.
However, for some, it’s more than just what you’ll get upfront that can make a decision on which company to switch to. Bart Fromuth, Resident Power’s Managing Director, stated that “Being able to call an in state office, and speak to the same service representative really does make a difference to the customer”. In addition to emails, letters, and phone calls, Resident Power has been the first and only electricity provider to introduce an online chat. The online chat allows current and potential customers to directly communicate with a service representative without having to wait for an email response or having to place a phone call.
In many cases, customers have called Resident Power expecting to be placed on hold or to have to go through an automated system, but that is not the case with Resident Power. With the many possible ways to communicate with Resident Power, customers have been amazed when they can call and speak with a knowledgeable customer service representative almost immediately. Megan McLaughlin, a Customer Service Representative, explained that “being the Home Town Team, we enjoy having the ability to make a personal connection with the customer. We’re not just a faceless company; we work and live here in New Hampshire.”
Resident Power was the first to offer competitive electric choice in New Hampshire and has been serving customers since March of 2011. It celebrated its second birthday earlier this spring and is now able to offer rates to both PSNH and the New Hampshire Electric Co-op customer base.
Resident Power is a family owned business and is part of the Freedom Logistics family of energy companies. Resident Power is the official electricity partner of the Retail Merchants Association of New Hampshire, and the state’s largest residential electricity aggregator.