Powerful New VoIP Technology is Enhanced With IPitomy’s Smart Call Routing

Share Article

IPitomy’s Smart Call Routing is a flexible call routing application that gives businesses the ability to selectively route callers to the appropriate destination within their company. IPitomy now merges the power of VoIP with flexible Interactive Voice Response to create exciting applications.

IPitomy Smart Call Routing

IPitomy Smart Call Routing

“VoIP combined with IP PBX technology provides more options than the traditional phone systems of the past” stated Andrew Harrell, IPitomy’s Vice President of R&D.

As technology advances, businesses are demanding more from their phone system. Back in the 90’s, auto attendant and voicemail completely changed the dynamics of how customers communicate with a business. Further applications are always being developed to allow businesses to have more flexibility on how callers route to and throughout their company. IPitomy is always on the cutting edge of technology when it comes to business applications and their SCR (Smart Call Routing) application is a powerful feature of the IPitomy IP-PBX.

Enhancing powerful VoIP technology provides an efficient level of call distribution that utilizes intelligent routing to connect with workers who may be in geographically diverse areas. Exploiting the low cost of bandwidth and the low cost of SIP trunking saves IPitomy customers thousands of dollars per year while expanding the business phone system capabilities. “VoIP combined with IP PBX technology provides more options than the traditional phone systems of the past” stated Andrew Harrell, IPitomy’s Vice President of R&D.

Businesses who utilize the SCR app have more options for incoming call routing. They can create applications that enhance customer service and reduce the time it takes for the caller to get to the right employee.

For example, calls are routed to a voice announcement that asks the caller to enter in their account number. The system routes the call based upon the results of a search of the account number data. The system can then route the call based on the desired call routing scenario contained in the database search results. The system is customizable to route calls efficiently based upon the needs of each individual company. This ensures that their client will route to the proper group or call queue in their company. As the need grows to block spam callers, individual caller ID numbers can be blocked or routed to general voicemail boxes. This application is just one of many that make advanced VoIP systems like the IPitomy an asset for any business.

About IPitomy Communications:

IPitomy Communications is a manufacturer of premier pure voice over IP PBX systems that are meeting a market demand internationally for a feature-rich, price competitive Unified Communications Business Solution. IPitomy designs and manufactures a complete line of IP telephony equipment including IP PBX Systems, IP Telephones, Desktop Queue Manager and Call Center Software. For more information visit http://IPitomy.com .

Contact: Nick Branica
IPitomy Communications
Copyright IPitomy Communications, 2013 All Rights Reserved

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Nick Branica

Tonie Branica
since: 07/2008
Follow >
IPitomy Communications
since: 07/2011
Like >
Visit website