New Branch Staff Scheduler Identifies and Redirects Employee Idle Time for FMSI’s Bank and Credit Union Customers

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FMSI today unveiled a new branch staff scheduler—the latest enhancement for its popular Teller Management System™ (TMS). The improved scheduling system identifies idle time by time of day, day of week, and individual person—providing management the opportunity for the first time to better redirect employee downtime into more productive opportunities.

FMSI New Scheduler

FMSI today unveiled a new branch staff scheduler—the latest enhancement for its popular Teller Management System™ (TMS). The improved scheduling system identifies idle time by time of day, day of week, and individual person—providing management the opportunity for the first time to better redirect employee downtime into more productive opportunities. In addition, the system has been completely redesigned, including an improved, user-friendly interface.

“We are constantly seeking feedback from our clients, and many of them have been asking for an enhanced scheduler to get the most out of their existing staff,” says W. Michael Scott, President/CEO of FMSI. “With sizable staff reductions over the past few years, and challenging profit expectations, many financial institutions are turning to solutions to maximize the value of their existing employee resources, instead of further reductions. Our new scheduler deciphers what is typically a hectic branch schedule―and pinpoints the exact times staff is idle—resulting in a systematic approach to improve staff productivity during this downtime.”

FMSI's scheduling solution is a web-based system that creates optimum work schedules—matching employee work preferences with account-holder traffic patterns at the branch, based on the analysis of historic and forecasted transactions from the institution’s core system. Including some of its previous capabilities, the FMSI scheduler provides:

  •     Full branch scheduling
  •     Better cross utilization of employees within the branch
  •     Payroll-based scheduling to need and tasks plus idle time identified
  •     User-defined rotations, including fair distribution of “less desirable shifts”
  •     More robust task assignment
  •     Enhanced resource exchange sharing
  •     Smart-phone compatibility, so your employees can retrieve their schedules on their phones

“After quantifying their idle time with our new scheduler, our clients have been surprised at how much downtime is occurring in the workplace,” Scott adds. “In some cases, idle time accounts for as much as 25 to 30 percent of our clients’ paid staff time. With our new system, they can significantly redirect and then minimize their employee downtime.”

About The Teller Management System™

FMSI’s Teller Management System™ addresses the concerns of today’s financial institutions: managing and minimizing labor expenses while improving service levels in the branches. Through the collection and then analysis of teller transaction data from an institution’s core system, TMS quickly empowers management teams with easy-to-read and actionable business intelligence. The system’s dynamic online dashboard and monthly reports include extensive performance management information including a ranking report that consists of peer productivity metrics—for industry benchmarking purposes. In addition, TMS provides an automated scheduling process through a web-based scheduling engine that utilizes individual branch specific teller transaction data to forecast and align the right number of tellers at the right times—resulting in the right sizing of branch labor through optimal scheduling.

About Financial Management Solutions, Inc. (FMSI)

Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, business intelligence systems—The Teller Management System™ (TMS), The ContactCenter Management System™ (CMS), and the Lobby Tracking System™ (LTS)—that allow financial institutions to manage and staff to meet their service and sales needs. FMSI’s applications give banks and credit unions the ability to manage staff through easy-to-read color graphics, online interactive dashboards and succinct management reports, like workforce utilization charts. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization, comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company's website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products.

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Chad Davis
FMSI
770-362-1127
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