Mercy Medical Center is Named among Best 100 Hospitals for Patient Experience by WomenCertified®

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Mercy Medical Center has received the 2013 Women’s Choice Award for being voted one of America’s Best Hospitals for Patient Experience by women for a second consecutive year.

Americas 100 Best Hospital 2013

Right now, the national conversation about health care is focused on politics, insurance companies, and ‘the bottom line,’ which ignores what matters most to the patient – their experience with health care providers.

Mercy Medical Center has received the 2013 Women’s Choice Award for being voted one of America’s Best Hospitals for Patient Experience by women for a second consecutive year.

This award identifies the country’s best healthcare institutions based on criteria that consider female patient satisfaction and what women say they want from a hospital including quality physician communications, responsiveness of nurses and support staff, cleanliness and trusted referrals from other women.

“Mercy Medical Center is known for its outstanding patient care. Being named a Best Hospital for Patient Experience by WomenCertified is confirmation of our commitment to quality and serving the needs of women and all patients,” said Tim Charles, president and CEO of Mercy Medical Center.

“Right now, the national conversation about health care is focused on politics, insurance companies, and ‘the bottom line,’ which ignores what matters most to the patient – their experience with health care providers,” says Delia Passi, CEO and founder of WomenCertified, and former publisher of Working Woman and Working Mother magazines. “We’re putting the power of choice in the woman’s hands with the information to simplify her choices.”

Hospitals qualify for the annual list of America’s Best Hospitals for Patient Experience based on an in-depth proprietary scoring process. The scoring incorporates a national, standardized survey of patients' perspectives of hospital care reported by the U.S. Department of Health and Human Services (Hospital Consumer Assessment of Healthcare Providers and Systems) and an analysis that weighs criteria identified as the most important to women for patient satisfaction. Additionally, the scoring incorporates WomenCertified’s research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania.

WomenCertified accepts no payment in exchange for placement on the list.

About Mercy Medical Center

For 113 years, Mercy Medical Center has delivered The Mercy Touch to its patients by partnering the latest technology with compassionate and high-quality health care.

A subsidiary of MercyCare Service Corporation, Mercy is a fully-accredited 445 licensed-bed regional hospital based in Cedar Rapids, IA. Founded in 1900 by the Sisters of Mercy, today it offers a wide range of patient-centered services, including world-class cancer care at the Hall-Perrine Cancer Center. Mercy has the most advanced private patient suites in the eastern Iowa Corridor as well as an established network of primary and urgent care clinics located throughout Cedar Rapids and surrounding communities.

For more information, log on to http://www.mercycare.org or follow Mercy on Facebook at http://www.facebook.com/MercyCedarRapids; on Twitter at https://twitter.com/mercycr; on YouTube at http://www.youtube.com/MercyMedicalCenterCR; and Pinterest at http://pinterest.com/mercycr.

About Women’s Choice Award

WomenCertified® is a marketing research firm, home to the Women’s Choice Award, the only award that identifies brands that women recommend and serves as a competitive differentiator for businesses. Awards are based on surveys of thousands of women, as well as research conducted in partnership with the Wharton School of the University of Pennsylvania on what drives the consumer experience for women vs. men. To learn more, visit http://www.womenschoiceaward.com.

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Cara Downs
SSA Public Relations
+1 818-907-0500
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Karen Vander Sanden
Mercy Medical Center Cedar Rapids
319-398-6083
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