Listen Up Español Continues Exponential Growth with New Hires and Promotions

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Leading Spanish Language Call Center Announces Additions of Chief Financial Officer, Managers, Account Executives and Specialists

Listen Up Espanol

We look forward to working with our existing team members in their new roles and new hires after years on the front lines of customer engagement and telecommunications.

Listen Up Español, leading Spanish language call center for the U.S. Hispanic market, is proud to announce their new hires and promotions within the company.

“We look forward to working with our existing team members in their new roles and new hires after years on the front lines of customer engagement and telecommunications,” said Tony Ricciardi, president and co-founder of Listen Up Español. “Our clients continue to demand the best minds in our business and these hires and promotions represent our desire to meet our clients’ needs and to set the pace in the Hispanic call center marketplace with our results driven team and operations.”

The Listen Up Español team welcomed Kevin Rouleau as Chief Financial Officer (CFO). Formerly in a key finance role at Auto Europe, Rouleau brings a new level of strategy and insight to Listen Up Español.

Sage McLean has transitioned into Director of Technical Projects. With this role, McLean will focus on ensuring that Listen Up Español client reporting and interactions continue to be ‘awesome’ with particular focus on technology solutions.

Following the Spanish call centers core value of growing brain cells, four Listen Up Español team members have been promoted to greater responsibilities. Moises Bolanos, now the Director of Operations Projects, will focus on key initiatives including growing outbound capabilities. Bolanos will continue to provide support to key clients in this new role.

After several successful years as Senior Account Executive, Lana Charlton will transition into Manager of Client Services. In this role, Charlton will continue to strengthen client relationships and help Listen Up Español further develop the team and processes within client acquisition and retention. Enrique Paredes was promoted to Account Executive. Ella Pichette now reports directly to the COO as Manager of Client Set Ups with the charge of ensuring all Spanish marketing campaigns are launched efficiently and effectively.

New Account Executive, Damaris Rodriguez, brings extensive experience to Listen Up Español, including her work for Univision and other Hispanic media. Lorenzo Rodriguez was also hired as a new Account Executive with previous work in various call center operations.

Nelson Hill has been promoted to Director of Marketing. She will focus on all aspects of marketing including digital marketing and brand management. Courtney Smith, Assistant Marketing Manager, joins the team with proven expertise in social media and will report to Ms. Hill.

Setup Specialist, Magda Cardenas joined the Listen Up Español team, bringing a wealth of organizational management expertise after working with the Washington, D.C. Hispanic Chamber.

For more information on how Listen Up Español is continuing to Deliver Awesomeness as they grow their team, please visit

About Listen Up Español

Listen Up Español is the leading Spanish language call center for the U.S. Hispanic market. Headquartered in Portland, Maine and operating in Hermosillo, Mexico, the company employs over 800 native Spanish-speaking agents and provides companies with teleservices to reach the U.S. Hispanic market with optimum results.

Listen Up Español offers direct response, non-profit and corporate clients a broad range of call center services from inbound and outbound sales, customer service, and lead generation to Spanish campaign planning, scripting and advertising production services. With a focus on measurement, training and a sales psychology, Listen Up Español has the experience to turn customer interaction into revenue. For more information about Listen Up Español, please visit www(dot)listenupespanol(dot)com.

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Mari Escamilla
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