New England Office Supply Celebrates 20th Anniversary

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New England Office Supply (NEOS) is celebrating its 20th anniversary in September. Local businesses are invited to join in the celebration by attending the NEOS Business Expo on Thursday September 12th from 9:30am – 2:00pm at the NEOS headquarters and distribution center, 135 Lundquist Drive, Braintree MA.

The NEOS Business Expo will consist of over 70 office products manufacturers sampling new and popular products. There will also be welcome gifts, a complimentary lunch, facility tours, a Procurement Process seminar, and raffle prizes with the grand prize of a weekend getaway to Stowe Mountain Lodge in Vermont. All businesses are welcome to attend and can register by visiting http://www.neosusa.com/expo

Since its creation in 1993, NEOS has grown from 5 to over 70 full time employees, with sales multiplying 30 times. NEOS was originally located in Somerville,MA, achieving steady growth during a time of great consolidation in the office supply industry. Independent office products dealers who once numbered over 13,000 were being bought out by large big-box stores looking to expand. NEOS resisted many offers to sell during this time, preferring to remain independent and maintain jobs for loyal employees.

A few acquisitions were made throughout NEOS’ 20 year history – while the company moved to Charlestown, and then to the current location in Braintree in 1997 to support this growth. Both moves were made over weekends with no disruption in service to customers. NEOS most recently opened its Worcester-area location in November of 2009, with the acquisition of Old Colony Office Supply in Whitinsville, MA and recently relocated that facility to Auburn, MA.

NEOS acquired major contracts with the Commonwealth of Massachusetts for office furniture in 1994 and office supplies in 1998, and continues to service these contracts. During this time, NEOS has spearheaded recycling initiatives and a mentoring program for minority/women owned businesses interested in doing more business with the Commonwealth.

Today, NEOS has 15 trucks delivering from distribution centers in Braintree, Auburn, and Woburn, MA with the ability to deliver orders next-day throughout the United States.

President and CEO, Indira Patel credits the company’s success to hiring talented people who are passionate about the business. "We want each new hire to know more about their position than we do, and everybody should bring something new to the table." In 2011 NEOS invested over $1 million in new technology infrastructure, including a new website, and - customer relationship, order, warehouse, and financial management systems to remain competitive in a tough market.

NEOS continues to grow in a market with four very large competitors by acquiring and retaining customers with competitive prices and industry-leading service. Vice President, Dennis McCarthy, states "our buying group, TriMega, composed of 500+ independent dealers in the United States, allows us to buy like the big guys and keep prices competitive." "We offer a different value proposition that makes us unique." says Peter Tracy, Director of Sales, "We are not about leading with low prices and then sneaking in increases or up-selling to more profitable items. We prefer a transparent approach where we provide the information and tools to help customers purchase best value products and save money. Believe it or not, we want our customers to spend less with us, because they become customers for life." McCarthy adds "NEOS is growing in an industry that is seeing overall negative growth. Come to our Business Expo and see how we are different and how you can become a Procurement Ninja to reduce your office supply spend."

Businesses interested in attending the NEOS Business EXPO can register by visiting http://www.neosusa.com/expo/.

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Staci Korske
New England Office Supply
since: 11/2010
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