We are especially pleased to see the growth in levels in terms of customer satisfaction as demonstrated by our high NPS scores and customer testimonials. It is our purpose of promoting lifelong learning that drives NetCom Learning success.
New York, NY (PRWEB) August 29, 2013
NetCom Learning, now in its fifteenth year, is experiencing company growth across the board in 2013. A leader in information technology and business training, NetCom Learning is demonstrating growth in several areas such as website traffic, leads per month, use of SATV vouchers, NPS scores, customer satisfaction and industry recognition. The company attributes the growth to the strong leadership team led by Russell Sarder, CEO, which also includes the newest member of the team, David Fremed, the Chief Financial Officer and former CFO of Marvel Entertainment and Atari who joined NetCom Learning in 2013. The rapid growth is also credited to the quality NetCom Learning instructors who teach the many courses offered at NetCom Learning.
“2013 is turning out to be a turning point for us as NetCom Learning grows to the next level,” said Russell Sarder, CEO of NetCom Learning. “We are especially pleased to see the growth in levels in terms of customer satisfaction as demonstrated by our high NPS scores and customer testimonials. It is our purpose of promoting lifelong learning that drives NetCom Learning success and we never forget why we are in existence,” said Sarder.
In 2013, NetCom Learning was selected Microsoft Learning Partner of the Year finalist chosen from over 3,000 entries from more than 100 countries. NetCom Learning was chosen as the top U.S. company finalist for the versatility of training options it provides to its customers including standard training, intensive boot camps, accelerated training and custom training. NetCom Learning does not just supply information technology training; it provides a suite of training solutions based on customer needs. The multi option training solutions allows individuals to train in the setting that works for them and gain the certifications they need to do their jobs and advance their careers. In 2007, NetCom Learning received the Microsoft Learning Partner of the Year award.
The redemption of Microsoft Assurance Training Vouchers known as SATV vouchers for NetCom Learning courses is at an all-time high and 50 percent higher than in 2012. SATV vouchers are provided by Microsoft to organizations that purchase company software using a volume licensing agreement. The vouchers can be redeemed toward Microsoft training at NetCom Learning.
High NPS scores
The Net Promoter Score (NPS) is a system used by many companies to track customer satisfaction and loyalty. In 2012 NetCom Learning had an NPS score of 65.89 which is higher than the industry standard with 50 being considered an excellent score. In 2013, NetCom Learning hit a NPS score of 72.33 in February 2013 and has maintained an average of 67 NPS over the year. Most computer software companies average NPS of 21. High NPS scores indicate that a company has satisfied customers. Customers ranked NetCom Learning highest in the areas of instructor review, sales, marketing and the classroom environment. To back this increase in NPS scores are rising numbers or students providing unedited testimonials about the training they have received at NetCom Learning.
Website traffic and company leads
As NetCom Learning continues to make major updates on its website, the company’s web traffic is up 60% compared to 2012. In addition, the number of company leads is up significantly in terms of prospective clients and information requests over 2012. NetCom Learning uses a combination approach in its marketing campaigns including events, videos, blog, and email newsletters. Marketing leads refers to individual and corporate clients that have contacted NetCom Learning for more information on classes and learning solutions on their own initiative rather coming through a sales person or sales call.
Why use NetCom Learning for your training needs?
NetCom Learning instructors who routinely achieve high ratings from their students possess an average of 16 years of experience and a cumulative average of more than 10,500 years' experience in the field of their expertise. Instructors carry an average instructor evaluation of 8.6 out of 9, one of the highest instructor evaluations in the industry. The high quality of training has resulted in over 2,000 testimonials and a 96% customer satisfaction rate with those customers indicating they would recommend NetCom Learning to others. NetCom Learning offers training in a variety of options including traditional classroom settings, intensive boot camps either at NetCom Learning locations or offsite, private customized training, and Live Online Training (LOT) anytime anywhere.
For more information on NetCom Learning visit http://www.netcomlearning.com/about-us/about-us.html?advid=412
About NetCom Learning
NetCom Learning is an innovative leader in IT, business and executive training to companies, individuals, and government agencies. Since its inception in 1998, NetCom Learning has trained over 80 percent of the Fortune 100, serviced over 45,500 business customers, and advanced the skills of more than 71,000 professionals through hands-on, expert-led training, with the organization maintaining an average instructor evaluation score of 8.6 out of 9. NetCom Learning was recognized by Microsoft Corporation as its Worldwide Training Partner of the Year and named thrice to Inc. Magazine's list of fastest growing private companies in America. The organization was also recently named to the 2012 Top 20 IT Training Companies by TrainingIndustry.com and was named "Company of the Year" by the American Business Awards.
The purpose of NetCom Learning is to promote the values of lifelong learning.