Help Desk Premier Set to Launch Beta Testing for Cloud-Based Help Desk Software

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BrightBox Solutions, creators of Help Desk Premier, announcing launch of beta program for cloud help desk software; Company aims to provide the most robust SaaS solution in its price range.

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We’re pleased to be working toward furthering our role as one of the leading providers of affordable help desk software with this beta program.

BrightBox Solutions is pleased to announce the implementation of a beta testing program for its leading help desk software, Help Desk Premier, set to begin on September 10, 2013. The beta program is part of the company’s move to the creation of entirely cloud-based software to provide innovative SaaS solutions for the SMB market.

The cloud version of the Help Desk Premier software will offer the same high level of functionality and performance that has gained recognition with the on-premise version, with the exception of Active Directory Integration. Currently, in addition to the on-premise option, Help Desk Premier is also available as a hosted solution, installed on the company’s servers on VM’s. The new version will be architected for a more pure cloud/multi-tenant environment and will allow the hosting price to be dropped substantially.

BrightBox is encouraging participation in the beta program, and interested individuals can enroll as a participant by visiting the beta registration page. Openings are limited, and the company recommends signing up prior to September 10th. In the event of more enrollees than available positions, participants will be randomly selected from the pool of applicants.

“We’re pleased to be working toward furthering our role as one of the leading providers of affordable help desk software with this beta program,” said Matthew Gardner, director of product development for BrightBox Solutions. “Not only are we making the move to an entirely cloud-based program, which is imperative in today’s marketplace, but we’re also taking customer feedback into consideration, to finely tune our product in order to continuously improve upon what’s already widely recognized as a leader in software of its type.”

BrightBox recently received $500,000 in angel investments from leaders in the technology industry, which is being used to not only help the company make the transition to a cloud-based product, but also to enhance the overall capabilities of Help Desk Premier, based primarily on user input.

Help Desk Premier has garnered significant attention in the technology sector, because when compared to similar help desk options, it offers an enhanced user experience along with high level of functionality and easy-to-navigate interface. It’s also significantly less expensive than similar software.

“We’ve already demonstrated ourselves as leaders when it comes to the creation of help desk solutions that are viable, customizable and valuable for businesses of all types, and as we begin this next round of beta testing, we plan to continue building on that momentum,” said Gardner. “The cloud-based version of Help Desk Premier will provide even more benefits for our customers, including cost-efficiency, unlimited storage, and a simplified backup and recovery process.”

About Help Desk Premier

Help Desk Premier, currently available as on-premise and hosted software, is a help desk management program that is scalable based on the unique needs of a business or organization. Help Desk Premier features a secure, easy-to-use interface, along with dynamic features, all at a budget-friendly price. Features include ticket management, ticket escalation, and customer self-service. The software provides a valuable tool to help businesses run more smoothly and efficiently, while increasing the overall customer experience. For more information about Help Desk Premier, visit

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Patrick Strahan, Director of Media and Public Relations
BrightBox Solutions
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