Industry Leaders Join Forces to Introduce New Sales Channel for eCommerce Businesses via Secure Chat

Share Article

WebsiteAlive, SiteLock and SecureBuy form partnership to introduce AliveSecure.

WebsiteAlive, SiteLock and SecureBuy, in a joint statement today, announced the release of AliveSecure, an innovation in secure online communications and transaction processing. They are launching the new technology as an online Software-as-a-Service (SaaS) designed to secure credit card payments through a website or mobile chat interface.

AliveSecure is a combined effort of development and custom integration of patented and patent-pending products provided by WebsiteAlive, a leading provider of online chat and click-to-call communications; SiteLock, the global leader in website security; and SecureBuy, the global leader in credit card fraud prevention technology. The PCI Compliant SaaS solution is the first to market and only service available that automates 100% of secure payment processing steps – from point of purchase through signature – in an online environment.

According to the “2013 Online Fraud Report” recently published by CyberSource Corporation, a Visa company, $3.5 billion is estimated as lost revenue this year due to online payment fraud. The report also indicates that the average ticket value for a fraudulent order is $200, approximately 25% greater than the average value for valid transactions. It further claims that eCommerce sales by the end of 2013 are expected to increase 12% compared to last year. Add to that the consumer impact and their demand for a safe, yet convenient, online purchase process. Nearly 820 million consumers globally were victims of online fraud in 2011. As indicated in recent research conducted by WorldPay, 75% of consumers identify security of their personal and financial information as their number one priority. This data suggests that the potential revenue loss for many online businesses could severely cripple, if not close them, and consumers are prepared to do whatever it takes to protect their information.

To address this risk of revenue loss resulting in chargebacks and credits issued, AliveSecure manages the entire checkout process in a CHAT session that is held online or via a web-enabled mobile session. Within the chat session, the customer is prompted to enter their credit card information in a secure environment. The credit card data is verified using a risk-based authentication process and then the card data is tokenized to avoid the need for companies to store full credit card data. Upon completion of the payment step, the customer is prompted with a form that captures the biometric signature of the customer, which is also securely stored as part of the transaction. In addition to the revenue loss prevention, the automated solution can reduce staffing costs and research time required to manually investigate fraudulent and suspicious transactions.

“WebsiteAlive continuously looks for ways to extend the value of online conversations by providing a convenient method for consumers to buy online and an effective sales channel for eCommerce companies,” states Adam J. Stass, CEO of WebsiteAlive. “Adding the integration of security and payment processing to online communications is the logical next step for growing eCommerce businesses that protects their customers at the same time.”

“At SiteLock, we see thousands of websites impacted by online threats, including potential fraud, every day,” continues Neill Feather, President of SiteLock. “So, we are thrilled to be part of this unique solution for online interactions that include payments, which helps protect our customers from revenue loss.”

“SecureBuy is all about game changing technology that stabilizes commerce,” adds Greg Wooten, CEO of SecureBuy. “We are very excited about our participation in AliveSecure. With our history of payment fraud prevention through online and mobile commerce, the extension of our proprietary technology to online chat and click-to-call conversations opens exciting new revenue opportunities for online businesses.”

The newly integrated product, AliveSecure will be available first to current customers of the three companies and will follow shortly thereafter to broader markets. Learn more about this groundbreaking sales channel at

# # #

About WebsiteAlive
WebsiteAlive ( is a fast and forward thinking software developer and online communications provider, dedicated to developing the most flexible and agile innovations delivered in a straightforward and streamlined approach. Since 2004, our feature-rich, industry-leading, and award-winning Live Chat and Click-To-Call solutions — AliveChat™ and AliveDial™ — are being used to meet and greet website visitors, answer questions, increase leads and close sales. Trusted by more than 11,000 web and mobile sites, including the San Francisco Giants and many other major sports teams, Loews Hotels & Resorts, CA Technologies and PCMall – to name a few, WebsiteAlive prides itself on its innovation, simplicity, flexibility and value that help Internet-based organizations of all sizes thrive.

About SiteLock
SiteLock ( / @SiteLockSecure) is a global website security technology and services leader, with more than 1,000,000 online businesses protected. SiteLock finds, fixes and helps prevent malware and other threats from affecting websites and their visitors. The SiteLock 360-degree website security services include malware and vulnerability scanning, automatic malware removal, advanced website protection through a web application firewall, website acceleration powered by a global CDN as well as PCI Compliance and expert services that are available 24/7. Each subscription to the service includes the SiteLock Trust Seal, which is proven to increase sales and conversions by more than 10%. As a member of a number of cybercrime awareness and prevention associations, including the Anti-phishing Working Group (APWG), the Online Trust Alliance (OTA) and, SiteLock continually strives to educate online businesses about the risks to their websites and help prevent them. SiteLock was founded in 2008 and is headquartered in Jacksonville, Florida with offices in Scottsdale, Arizona and Boston, Massachusetts.

About SecureBuy
SecureBuy ( is a wholly-owned subsidiary of SignatureLink, Inc., SecureBuy is the leading architect of fraud technology and commerce solutions. SecureBuy Labs, the R&D arm of SecureBuy, is contracted for use by some of the largest players in the payment eco-system as a think tank and development incubator for new technology. Best known for the creation and development of one of the most widely adopted patented technologies in the mobile and eCommerce space utilized daily for payment acceptance, SecureBuy is a direct global provider of payer authentication services, risk management and end-to-end automated fraud solutions for acquirers, ISO's and/or payment processors.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Morrisa Zimmeth
(888) 696-4513
Email >
Visit website