RightAnswers, Inc. Receives 2013 TMC Labs Innovation Award

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Recognized for Profound Advancements in Knowledge Management and the Customer Experience

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RightAswers Unified Knowledge Platform represents a major advancement for customer-related technology.

RightAnswers, Inc. announced today that TMC, a global integrated media company, has named RightAnswers Unified Knowledge Platform a 2013 TMC Labs Innovation Award winner, presented by TMC’s CUSTOMER magazine.

“On behalf of TMC Labs and CUSTOMER magazine, I would like to congratulate RightAnswers for winning a 2013 TMC Labs Innovation Award,” said Tom Keating, CTO of TMC and Editorial Director of TMC Labs. “The Unified Knowledge Platform was selected because of its unique features and because it represents a significant advancement for customer-related technologies.”

RightAnswers Unified Knowledge Platform is specifically designed to help enterprise organizations improve service through the management and sharing of knowledge. The portion of the platform that was specifically called out for this award is the Intelligent Knowledge Builder, patented technology that takes a proactive approach to knowledge maintenance. It evaluates the demand for knowledge from all support channels by clustering search and view activities, and comparing these clusters to available knowledge. Beyond identifying knowledge gaps, the Intelligent Knowledge Builder begins to fill them by automatically creating new or editing existing articles for review and completion.

“Our single focus on knowledge management allows us to bring to market innovative technologies like the Intelligent Knowledge Builder, to keep knowledge current and accurate for the customer,” stated Jeff Weinstein, President and CEO, RightAnswers. “With the over 450 clients we have made successful, we have learned that knowledge management done right is the only way to positively move the needle for customer experience and net promoter score (NPS). After all, the customer doesn’t have a great experience if they don’t get the right answer to their question.”

“RightAswers Unified Knowledge Platform represents a major advancement for customer-related technology and we are pleased to be able to recognize RightAnswers, Inc. for their innovation,” added Rich Tehrani, CEO of TMC.

The full list of 2013 TMC Labs Innovation Award winners will be published in the September 2013 issue of CUSTOMER magazine.

About RightAnswers
RightAnswers is the #1 provider of cloud-based knowledge management and self-service solutions and delivers an enterprise knowledge management platform to optimize customer service and IT support operations. The company’s flagship software – RightAnswers Unified Knowledge Platform – is utilized by hundreds of clients and millions of users around the globe, including commercial enterprises, higher education institutions and government agencies, to support the changes in their IT and businesses.

About CUSTOMER Magazine
Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as the leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. CUSTOMER reaches nearly 175,000 readers every month. Please visit http://www.customer.tmcnet.com.

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. M2Mevolution is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: 3D Printing Conference & Expo; Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; DevCon5 - HTML5 & Mobile App Developers Conference; M2M Evolution Conference & Expo; Secure Mobility Conference; Small Cell Summit, Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo; and more. Visit TMC Events for additional information.

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