Having gamification components that are embedded or 'out of the box' rather than having to integrate them with a specific application means the data from badging, tagging, ranking can be analyzed directly in the context of the application.
Irvington, VA (PRWEB) August 30, 2013
Enterprise Hive has announced a new release of HiveSocial,the company’s innovative social business software community platform. This release is the fourth generation of HiveSocial and combines a spectacular user interface with more than 20 great new features that create an inviting and rewarding experience for customers, employees and partners.
With the addition of numerous new features such as activity streams, real-time chat, improved notifications, embedded engagement mechanics and a gamification platform, Release 4.0 of HiveSocial is the only social software community platform on the market that puts the power of understanding customer behavior into the hands of an organization.
“Having gamification components that are embedded or 'out of the box' rather than having to integrate them with a specific application means the data from badging, tagging, ranking can be analyzed directly in the context of the application," says Vanessa Thompson, Research Manager, Enterprise Social Networks and Collaborative Technologies at IDC. "This also means that a company doesn't need to do the data aggregation themselves in order to get insight into customer behavior.”
Every user page has been completely redesigned to make it easier for community members to find information to do their jobs, quickly connect for peer-to-peer support, and place the voice of the customer at the fingertips of product management and marketing. The new user interface gives users a great experience with the look and feel similar to that of Facebook, LinkedIn and Twitter.
"We are proud to be able to offer the only social business software platform on the market that is all inclusive, feature rich and creates an exceptional user experience. Our engagement mechanics and gamification platform enables organizations to easily track and analyze any activity or event not only within HiveSocial but within other applications across the enterprise. This provides companies and organizations with the insight they need to drive sales and enhance customer satisfaction,” said Lauren Hart Piper, Enterprise Hive Vice President of Marketing.
Today, HiveSocial’s social business software platform is enhancing customer service, driving innovation and deepening customer relationships for a number of organizations including Attain, Ellucian, Hyland Software, The New Media Consortium and SSD Technology Partners.
Contact us today to see how our solutions for Sales & Marketing, Customer Support and Product Life Cycle Management can benefit your company.
About Enterprise Hive
Enterprise Hive delivers the most complete social business software solutions that drive value to companies and organizations who need to transform their business processes into social experiences for customers, employees and partners through private, secure and online communities. With an embedded gamification platform, Enterprise Hive software and solutions create engaging and vibrant online communities for sales and marketing, customer support and product lifecycle management. To learn more about Enterprise Hive's solutions for customer communities that includes engagement mechanics and a gamification platform, please visit http://www.enterprisehive.com.