Specifically, customers use the live chat for help with measuring and patterning their tables, as well as for design tips on which color table pad top and table pad bottom to choose.
New York, New York (PRWEB) August 30, 2013
Table Pad Factory, the leading online website for table pads and table pad accessories, announced today that it will now offer live online chat functionality. The updated website feature allows customers to connect directly with experienced table pad representatives and marks a move for the company to further interact with customers in convenient and efficient ways.
The live chat feature is easily accessible on the tablepadfactory.com homepage. It is clickable via an icon logo that reads in large letters “live chat” against a graphic of people figures. The company chose to place the live chat feature front and center, as well as the people art graphic, in order to convey that their team believes in people-to-people communication in an age of automated customer service.
Previously, customers could connect with table pad factory through their phone service, their in-home measuring and consultation services, and email system. Those methods will still be available, but the new live chat feature gives table pad customers access to the company in real time as they are browsing the website. The same customer service representatives and designers who answer the phones will answer the live chats, in order to provide customers with highly experienced people focused on servicing their design needs.
Table Pad Factory launched the feature in beta in certain states, and has already seen a huge jump in sales of table pad products from those customers. Specifically, customers use the live chat for help with measuring and patterning their tables, as well as for design tips on which color table pad top and table pad bottom to choose. Table Pad Factory has their interior design team on the chat for customers who need help selecting the right color and shape combination for their dining room table and kitchen table design needs.
The company plans to launch the live chat in full this week, just in time for early fall table protection planning. Last fall, the table pad manufacturer saw a 65% increase in customer inquiries as customers got their homes and tables ready for the thanksgiving and holiday season. This year, the company anticipates an even higher number of customer inquiries based on the trending demand for table pads, table pad accessories and table leaf pads throughout 2013.
This December, table pad factory will be launching its game table pad line, including custom designed table pads for poker tables, pool tables and foozball tables. The table pad product enables customers to convert their game systems to a usable table for dining and socializing. The live chat feature will include an option to specifically discuss measurement, design and color choice for the new game table pad collection.
Table pad factory is the largest online website for custom made table pad products and has been servicing customers for table top protection for over 50 years. Ongoing development of their website will include additional features designed to make ordering easier for customers. Visit tablepadfactory.com to see their selection of products and to connect with a qualified customer service representative in real time.