One-to-One Offers New Live Chat Solution

Share Article

One-to-One announced a new product, iService Chat, that will be part of its overall iService customer interaction solution.

It has long been known that customers prefer to get service from the same channel in which they make their purchase. Customers from a brick and mortar store return there for help, and online customers return to the website for assistance. One-to-One announced today a new product to fill this need for online service that will extend its current support channels of email and web self-help. iService Chat has been released to beta users, and is scheduled for general availability at the end of September 2013.

iService Chat is an integrated feature of the iService Customer Interaction Solution that allows users to engage in dialogue with their website visitors. As an integrated component of iService, users have access to the full suite of productivity tools like stock responses, customer history, and the full iService knowledge base while interacting with website visitors.

"The live chat features of iService are built using iService Forms, which allows our customers to fully customize the pages presented to website visitors," said Scott Whitsitt, founder and President of One-to-One "The chat feature leverages the existing iService configuration, such as business segments, message queues, skills, interaction history, etc.This simplifies the setup for organizations that need email response capabilities as well as live chat. And we've found that the majority of organizations with a need for live chat also have a growing volume of customer email inquiries."

  • iService Contact Management to manage customer details
  • iService Email Response Management to ensure prompt and accurate responses to customer inquiries
  • iService Knowledge Management for web self-service
  • iService Business Intelligence and Reports for metrics and insight into sales, service, and marketing operations
  • iCentives Marketing for powerful permission based email marketing
  • iService Forms Integration for integration with corporate web sites

About One-to-One
One-to-One is a leading provider of online customer service and marketing software (iService®) that is easy to implement and even easier to use. iService routes and manages customer inquiries, captures a complete history of every customer interaction, provides a powerful self-help web site, and includes integrated email marketing capabilities (iCentives®). iService is available as an on-demand or on-premise solution delivered using a Software as a Service (SaaS) model and can be easily integrated with your existing web site.

Formed in 1997, One-to-One is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One can be reached at 217.398.MAIL (6245) or on the Web at and

iService, iCentives, the One-to-One logo, and the name One-to-One are registered trademarks of One-to-One, Inc.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Joe Nuval
Follow us on
Visit website