Helping Hands Opens Home Help and Dementia Care Services in West Country

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Award-winning home care provider Helping Hands is expanding its hourly care service into the West Country. Families in Gloucestershire, North Somerset and the edges of Wiltshire can now benefit from tailored home care services, ranging from occasional home help to bespoke, live-in and Dementia care at home.

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It’s a sympathetic system that helps people living with Dementia to cope better: far removed from the upheaval of moving into a residential nursing home.

Award-winning home care provider Helping Hands has expanded into the West Country.

Helping Hands now offers hourly home care services, respite care, live-in care and Dementia care in Gloucestershire, Stroud, Cheltenham, Tewkesbury, Bristol, Cheddar, Trowbridge, Chippenham, Ross-on-Wye, Frome and Chipping Sodbury.

The new services will be launched officially in September – at a free Dementia Family Day in Yate, Bristol, on Saturday 28th September.

The Dementia Family Day will be hosted by Dementia Specialist Jayne Vale, who was awarded the UK’s National Dementia Personality of the Year at the National Dementia Care Awards.

The day will give local families a chance to get expert advice and practical tips on how to help loved ones living with Dementia. Visitors can also find out more about Helping Hands’ home care services – which are as flexible as possible to suit customers’ needs and circumstances.

Helping Hands carers offer home help with housework and errands several times a day, right up to providing bespoke, long-term, live-in care and Dementia care.

“Allowing people to stay in their own homes, with as much support as they need, can be vital for helping the whole family to live with Dementia and other conditions causing memory loss,” explained Melanie Geldard from Helping Hands.

“Helping Hands has developed a flexible approach to home care: our specialist carers can pop in for just 30 minutes a day, or provide anything up to full-time, live-in care. We firmly believe home care is the best solution to help customers live well, even if they need home help just a few times a week, or they need a Carer to pop round once or twice a day.

“Dementia care at home is particularly beneficial for customers and their families. They know their loved ones are being expertly looked-after with great home care, and those living with Dementia get a regular visitor, in the comfort of their own home, to help with anything from housework, shopping trips, preparing meals to general companionship.

“It’s a sympathetic system that helps people living with Dementia to cope better: far removed from the upheaval of moving into a residential nursing home.”

All Helping Hands carers are trained to the highest standards, with a network of regional offices and Managers, working alongside Registered Nurses, to uphold quality care. Fully regulated by the Care Quality Commission, Helping Hands’ most recent inspection, in May 2013, found them fully compliant.

Helping Hands started organising Dementia Family Days as it became evident that families did not know where to turn for advice or information when a relative was diagnosed with a condition such as Dementia. The Dementia Family Day is designed to help bridge the knowledge gaps and empower families to make the right decisions for their loved ones.

Melanie added: “Some people don’t get the information they need when a loved one finds it harder to live well on their own: they may feel a nursing home is the only option, or that they are not prepared to cope with an unfamiliar condition like Dementia.

“There are better ways to help those living with Dementia: and live-in care is shown to help reduce stress at a time of huge change.

“But Dementia care is only part of what we do – many families are surprised to hear just how much help is available, especially in terms of home care. Our carers can pop in for just 30 minutes each week to help just with housework, if necessary.”

Established in 1989, Helping Hands has built a reputation for quality home care services – recognised by the National Dementia Awards and the Great British Care Awards in recent years, and backed by glowing testimonials from people living with Dementia and other illnesses, as well as their families.

Its Carers are specialised, and undergo thorough training to deliver a range of home care services. Training is particularly focussed on Dementia home care, widely seen as the least disruptive option for helping a loved one cope with the onset of Dementia.

Helping Hands’ Carers are also trained to deliver quality home care for people living with a variety of other conditions, like Alzheimer’s, Parkinson’s, and the aftermath of stroke.

“We’re absolutely delighted to be offering our award-winning home care services in the West Country, and can’t think of a better way to launch these new services than with a free Dementia Family Day, which are always really useful and popular events,” Melanie said.

“Our hourly care service has proved popular in other areas of the country: and we can’t wait to start work in the West Country.”

The Dementia Family Day will run between 10am and 4pm on Saturday, September 28, at the Ridgeway Community Centre, in Station Road, Yate, Bristol. There will be two sessions, both hosted by Jayne Vale, who will provide information and advice on Dementia care. Sessions run from 10am to 12 noon, and from 2pm to 4pm.

For more information visit: To book your place, please email: familyday(at)helpinghands(dot)co(dot)uk or call: 0808 180 1628


Notes to Editors:

For more information, contact Melanie Geldard, at Helping Hands, on 01789 767996, or via email at melanie.geldard(at)helpinghands(dot)co(dot)uk

About Helping Hands:

Expert home care provider Helping Hands has more than 20 years of experience providing leading hourly home care, respite care and live-in Dementia care. Helping Hands also provides expert care at home for people living with conditions like Alzheimer’s, Parkinson’s and Stroke, and for those who simply need more help to live independently.

Helping Hands helps people continue to lead independent lives, with flexible home care services delivered by a team of expert, specialist care staff. Helping Hands has been recognised for its Dementia care work in the National Dementia Care Awards, and the Great British Care Awards, and Helping Hands’ own Jayne Vale was awarded the 2012 Dementia Personality of the Year. Helping Hands works closely with Dementia UK to share expertise, improve staff training and resources, and ensure it continues to provide the highest standards of hourly care, live-in care and respite care.

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