Creative Virtual Participates in DestinationCRM Roundtable Event on Meeting Customer Information Demands

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Join us for a complimentary webinar on the benefits of virtual agent technology for customer experience.

Creative Virtual logo September 2013
Virtual agent technology allows companies to really elevate their customer experience to satisfy today’s consumers.

On Wednesday, September 11, 2013, destinationCRM will sponsor a live roundtable event featuring Richard Simons, CEO of Creative Virtual USA, as a panelist. This free session is titled Meet Customer Information Demands with Virtual Agents and is scheduled to begin at 2:00 pm ET.

“In today’s climate, customers, and particularly Millenials, don’t want to interact with a traditional call center. They want to receive intelligent answers to their questions in a fast and personalized manner online, via mobile and on social networks,” reveals Simons. “Virtual agent technology allows companies to really elevate their customer experience to satisfy today’s consumers, and if powered by smart knowledge management technology, leverage the collective knowledge of their organization to build strong relationships with their customers no matter where they choose to engage with the brand.”

The one-hour roundtable event will focus on meeting the needs of “tomorrow’s customers” and how that can translate to benefits for companies:

  •     Deflecting customer service issues away from higher cost channels.
  •     Improving customer satisfaction and driving new revenue.
  •     Delivering conversational interfaces that make self-service easy for consumer anytime, anywhere.
  •     Allowing customers to interact with systems in a more natural and “human” way.
  •     Having technology adapt to the needs of consumers instead of the other way around.
  •     Creating, approving, publishing and managing content across channels.

This webinar will benefit customer experience and contact center executives, directors and managers, marketers, and IT partners that field hundreds of thousands of phone calls, live chat conversations and emails every year. To register for this web event, please visit the destinationCRM website.

About Creative Virtual USA

Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organizations like HSBC, Verizon, CA Technologies, E*TRADE, Lloyds Banking Group, Renault and National Rail Enquiries rely on our technology to optimize their customer support, sales, marketing and call center teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web, and social media channels. Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver intelligent, personalized customer experiences that reduces email and call volume, builds brand loyalty, and increases customer engagement at a lower cost per conversation. Delivering accuracy of over 90% and call deflection of up to 50%, our platform is the most compelling self-service product in the world today. For more information about Creative Virtual solutions, products and software, please visit our website at

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