At Fortis, it’s not enough to meet customer expectations. We’re not satisfied unless we can exceed them. It’s all about process, service and professionalism” - Royce Thomas
(PRWEB) September 10, 2013
Fortis Energy Services CEO, Nathan Conway has named Royce Thomas, as the new Vice President of Operations of the Northeast Region. His role will be to oversee all operations in Michigan, Ohio, Pennsylvania and West Virginia and to fortify the company’s commitment to customer satisfaction, safety and seamless operations.
Fortis Energy Services Inc., (formerly Arrow Energy Services) is a leading national oil and gas service company and a value-added provider of oil and gas well services. Based in Michigan, Fortis Energy Services has been in operation for more than nine years and currently has over 90 employees who serve customers in the Midwest and Northeastern United States.
Nathan Conway, Chief Executive Officer of Fortis Energy Services states, “We are very excited to add the unparallel expertise of Royce Thomas to the Fortis management team. Royce Thomas is a true veteran of the oil industry. He has over 32 years of management experience with oil field service companies. We believe his background in the industry is unmatched and that his presence will provide added strength to Fortis.”
Thomas explains his primary focus, “Our goal is to be unquestionably the best service provider in the industry. With that goal in mind, we are constantly analyzing every aspect of our business. We are always seeking ways that we can strive for continually improvement. In designing our master service agreements, we take all the time we need to really understand our customer’s requirements, so we can craft an individualized program that meets actual need. At Fortis, it’s not enough to meet customer expectations. We’re not satisfied unless we can exceed them. It’s all about process, service and professionalism”
Conway commented on Thomas’ exceptional customer relations skills, “When Royce Thomas appears on the job our clients know it’s going to be done right. Royce is an exceptional listener and has an uncanny ability to perceive the needs of our clients. He inspires that special trust that resonates with both our crews and customers.”
“Customer relations is my strength, it is my passion,” states Thomas. “Nothing is more important to me than getting the job done right and exceeding expectation. I think it’s the result of coaching sports for so many years. My greatest pride is the fact that the customers I have served over the years have become my best friends. That’s the real payoff for living in integrity. Fortis is growing into its vision because of integrity. I see this company growing and being the premier service company in the areas we specialize.”
About Fortis Energy Services, Inc.
Fortis Energy Services, Inc. is a leading oil and gas service company in the USA. Quality people and quality work contribute to Fortis’ exceptional success rate. A well-maintained fleet combined with highly experienced professionals has enabled Fortis to establish strong customer relationships and an excellent safety record.
Headquartered in Michigan, we offer services throughout the Midwest and Northeastern states including: Michigan, Pennsylvania, West Virginia, Ohio, New York, Indiana, and Illinois.