Loaded Technologies Launches New CRM ‘SmartStart’ Onboarding Packages

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Loaded Technologies, a customer engagement software consulting firm, today announced the launch of Loaded CRM SmartStart, a new set of SugarCRM onboarding packages designed to help Australian organisations extract maximum value from their CRM investment and drive sales, marketing, and customer service team adoption and productivity from day one.

User adoption is a critical driver of success with any CRM initiative which is why we have launched the Loaded CRM SmartStart Get Traction package – it helps our clients get started quickly with CRM and ensures users buy-in to the solution from day one.

Loaded’s unique set of CRM SmartStart packages includes Get Started, an enhanced, ready-to-use SugarCRM applicaton built on CRM best practice and a wide range of free features and proprietary Loaded plug-ins valued at $4000 in addition to those features available out-of-the-box with SugarCRM.

“We’re excited to bring Loaded CRM SmartStart to the Australian CRM marketplace. With over 30 years of CRM consulting experience across our team, we saw the opportunity to ‘bake in’ the most commonly requested fields and features, to enhance the already solid SugarCRM solution. The SmartStart packages give our clients an efficient and affordable way to get a head start as they embark on their CRM journey,” said Jenni Deslandes, Managing Director of Loaded Technologies.

The smart, additional features available for free in the pre-configured SugarCRM solution include:

  • Enhanced lead-to-customer conversion process to support sales and marketing objectives
  • Sales productivity plug-ins, such as Loaded’s Account Organisation Chart, and the Australian Business Number (ABN) and Australian Company Number (ACN) Lookups
  • Sales effectiveness features, such as Loaded’s Sales Account Plan and Customer Value Calculator
  • Marketing features, such as an enhanced web-to-lead form and a focus on rich data capture to enable smarter segmentation from the start
  • Customer service enhancements, such as response time and case source tracking

Loaded CRM SmartStart Get Started offers great value and the price is guaranteed in Australian dollars. Priced at $45 + GST per user per month, Loaded CRM SmartStart Get Started package includes SugarCRM Professional Edition licences hosted with Loaded's cloud based hosting service, a robust hosting solution powered by Amazon Web Services in Sydney.

For clients wanting to tailor the CRM to their specific needs and lock in user adoption even faster, the Get Traction CRM SmartStart package includes all the Get Started package features, plus onboarding consulting services covering discovery, configuration refinement and training with expert CRM consultants. This additional consulting component is a one-off investment priced at $3500 + GST and includes up to 20 hours of expert consulting.

“User adoption is a critical driver of success with any CRM initiative which is why we have launched the Loaded CRM SmartStart Get Traction package – it helps our clients get started quickly with CRM as well as ensures users understand and buy-in to the solution from the beginning,” said Deslandes.

For more information about Loaded CRM SmartStart packages, please visit http://loadedtech.com.au/crm-smartstart/.

About Loaded
Loaded Technologies is a customer engagement consulting firm that designs and delivers smart solutions to unlock its clients’ customer potential, utilising CRM, web, marketing automation and business intelligence software.

Loaded brings strategic, solution design, process and technical skills to the task of helping its clients with a wide range of customer-centric challenges: sales productivity, marketing effectiveness, customer service efficiency, membership management and more. Loaded has implemented hundreds of solutions across the not for profit, government, financial services, retail, wholesale and higher education sectors.

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Marion Tourrette
since: 11/2010
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Loaded Technologies
since: 03/2011
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