ShoreGroup Introduces CaseSentry Management for Cisco TelePresence and Video Collaboration Applications

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ShoreGroup’s CaseSentry 4.2 release adds comprehensive unified management capabilities for Cisco TelePresence and Video Collaboration solutions.

ShoreGroup, Inc., a premier managed services and management software development firm, announced that the company’s CaseSentry platform has been enhanced to include a suite of comprehensive unified management capabilities for Cisco Systems® TelePresence and Video Collaboration solutions. These new capabilities enable enterprises and service providers to manage the availability, performance and utilization of Cisco video technologies. With this enhancement, CaseSentry meets the demand for a single management solution that spans the complete Cisco Unified Communications and Collaboration Suite.

CaseSentry’s new Video Management application provides:

  • Application-specific Advanced Logic Profiles (ALPs) that define automated monitoring and management processes for the following Cisco technologies:

-Endpoints
-TelePresence Management Suite
-Multipoint Control Unit
-Media Services Engine
-Multipoint Switch

  • Patented root cause analysis that pinpoints the precise source of current or emerging issues
  • Dashboards providing real-time operational visibility
  • Historical operations reporting
  • Utilization reports for business and ROI analysis

ShoreGroup’s Video Management solution is available as part of the new CaseSentry 4.2 release.

“The rapid growth of TelePresence and Video Collaboration as mission-critical applications is driving our CaseSentry enhancement strategy,” said David Gauthier, ShoreGroup’s Vice President of Advanced Management Services. “ShoreGroup’s CaseSentry is the leading management platform for Cisco Unified Communications and Customer Collaboration applications. Adding Cisco TelePresence and Video Management to CaseSentry enables support organizations to effectively manage integrated voice and video applications, as well as the complete end-to-end user experience, from a single pane of glass.”

About ShoreGroup

ShoreGroup is the globally recognized managed services company helping customers achieve their strategic goals by empowering IT operations. Our service approach enables customers to leverage ShoreGroup's expert knowledge and comprehensive patented management technology to create and ensure the optimal success of their vital unified communications, collaboration, contact center, virtualized data center, and network assets.

Our customers are major enterprises, cloud and hosted solution providers, medium to large businesses, and government agencies that rely on ShoreGroup's service solutions to realize their business objectives for reduced IT operational costs, service assurance, improved availability and performance, and increased customer satisfaction. ShoreGroup's innovative services are delivered directly or through leading channel partners who recognize that ShoreGroup has the best in class service and management technology in the industry.

Additional information about ShoreGroup’s products and services can be found at http://www.shoregroup.com.

September 3, 2013

FOR: ShoreGroup, Inc.
CONTACT: Glenn Yeeles
ShoreGroup, Inc.
460 West 35th Street
New York, NY 10001
212-364-6800 x7471

ShoreGroup®, SG Logo®, CaseSentry® and ShorePatrol® are registered trademarks, and FieldWatch™ is a trademark of ShoreGroup, Inc. Cisco and Cisco Systems are registered trademarks of Cisco Systems, Inc. in the U.S. and certain other countries. All other marks are property of their respective owners.

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Glenn Yeeles
ShoreGroup, Inc.
(212) 364-6800 7471
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