ShoreGroup Introduces CaseSentry Enterprise Viewer for Unified Management of Cisco Collaboration Applications

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CaseSentry Enterprise Viewer provides operational visibility to all Unified Communications, TelePresence and Jabber sessions through a single interface.

ShoreGroup, Inc., a premier managed services and management software development firm, has introduced a comprehensive Enterprise Viewer application for the CaseSentry platform. This application enables enterprise and service provider support organizations to effectively manage end-to-end user experiences and service levels for both voice and video applications through a single, unified management interface.

The Enterprise Viewer application includes automated CaseSentry processes that retrieve, analyze, and archive detailed session data from all managed Cisco communications and collaboration applications. Readily accessed through a single interface, this session data provides valuable information such as session quality, mean opinion scoring (MOS), and call detail and management records. The application’s drill-down capability provides access to the in-depth data that support personnel need for effective analysis and troubleshooting.

The Enterprise Viewer unifies access to session data for the following call control applications:

  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unified Communications Manager Express (CME)
  • Cisco Video Communications Server (VCS)

The Enterprise Viewer is available as part of the new CaseSentry 4.2 release.

“Our new Enterprise Viewer expands on CaseSentry’s existing capabilities that provide comprehensive operational and business metrics for Cisco Unified Communications Manager sessions,” said David Gauthier, ShoreGroup’s Vice President of Advanced Management Services. “By adding session data for Cisco’s Jabber, Express, TelePresence and VCS applications, we’re able to provide busy support teams with immediate visibility to all collaboration sessions from a single interface. The Enterprise Viewer empowers support teams to operate more efficiently and quickly resolve service-impacting issues.”

About ShoreGroup

ShoreGroup is the globally recognized managed services company helping customers achieve their strategic goals by empowering IT operations. Our service approach enables customers to leverage ShoreGroup's expert knowledge and comprehensive patented management technology to create and ensure the optimal success of their vital unified communications, collaboration, contact center, virtualized data center, and network assets.

Our customers are major enterprises, cloud and hosted solution providers, medium to large businesses, and government agencies that rely on ShoreGroup's service solutions to realize their business objectives for reduced IT operational costs, service assurance, improved availability, and performance, and increased customer satisfaction. ShoreGroup's innovative services are delivered directly or through leading channel partners who recognize that ShoreGroup has the best in class service and management technology in the industry.

Additional information about ShoreGroup’s products and services can be found at http://www.shoregroup.com.

FOR: ShoreGroup, Inc.

CONTACT: Glenn Yeeles

ShoreGroup, Inc.
460 West 35th Street
New York, NY 10001

212-364-6800 x7471

ShoreGroup®, SG Logo®, CaseSentry® and ShorePatrol® are registered trademarks, and FieldWatch™ is a trademark of ShoreGroup, Inc. Cisco and Cisco Systems are registered trademarks of Cisco Systems, Inc. in the U.S. and certain other countries. All other marks are property of their respective owners.

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Glenn Yeeles
ShoreGroup, Inc.
(212) 364-6800 7471
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