ShoreGroup’s CaseSentry Adds Dynamic Service Management for Data Centers

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CaseSentry automates application service and dependency relationships to provide rapid visibility to business impact and synchronization to data center changes.

ShoreGroup, Inc., a premier managed services and management software development firm, has enhanced its CaseSentry platform with Dynamic Service Management (DSM) for data center applications. Enterprise and service provider support personnel now have immediate visibility to business services impacted by dependency on data center resources experiencing availability or performance issues. In addition, CaseSentry’s Dynamic Automated Processes (DAPs) update service dependencies in response to ongoing changes in the data center. This synchronization continuously aligns management with changes, such as new or relocated virtual servers, and transitions from primary to redundant resources, to maintain CaseSentry’s root cause and service status accuracy.

CaseSentry’s Dynamic Service Management capability begins with Advanced Logic Profiles (ALPs) that perform comprehensive automated monitoring and management processes across the data center. When potential computing, virtualization, application, storage or infrastructure issues are detected, CaseSentry’s patented root cause analysis is invoked to analyze the issue and identify the precise cause. Through dynamic service dependency relationships, CaseSentry systematically correlates and communicates the resulting business impact for immediate operations and management visibility. Additional CaseSentry processes perform continuous path analysis on all service dependencies. When a change is detected, dependency members are dynamically updated to reflect the in-service configuration and maintain accurate management coverage for critical services.

“With CaseSentry’s Dynamic Service Management, we’re taking our industry-leading root cause analysis and patented methodologies to the next level,” said David Gauthier, ShoreGroup’s Vice President of Advanced Management Services. “We’ve advanced from identifying the precise cause of an issue, to presenting what business service the issue is actually impacting. With this information, support organizations can excel in managing complex data center applications. In addition, CaseSentry’s ability to dynamically maintain the components that each service is dependent upon allows us to provide optimal management coverage in the ever-changing data center environment.”

About ShoreGroup

ShoreGroup is the globally recognized managed services company helping customers achieve their strategic goals by empowering IT operations. Our service approach enables customers to leverage ShoreGroup's expert knowledge and comprehensive patented management technology to create and ensure the optimal success of their vital unified communications, collaboration, contact center, virtualized data center and network assets.

Our customers are major enterprises, cloud and hosted solution providers, medium to large businesses and government agencies that rely on ShoreGroup's service solutions to realize their business objectives for reduced IT operational costs, service assurance, improved availability and performance, and increased customer satisfaction. ShoreGroup's innovative services are delivered directly or through leading channel partners who recognize that ShoreGroup has the best in class service and management technology in the industry.

Additional information about ShoreGroup’s products and services can be found at http://www.shoregroup.com.

September 3, 2013

For: ShoreGroup, Inc.
Contact: Glenn Yeeles
ShoreGroup, Inc.
460 West 35th Street
New York, NY 10001
212-364-6800 x7471

ShoreGroup®, SG Logo®, CaseSentry® and ShorePatrol® are registered trademarks, and FieldWatch™ is a trademark of ShoreGroup, Inc.

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Glenn Yeeles
ShoreGroup, Inc.
(212) 364-6800 7471
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