Brite:Bill Included in Gartner Hype Cycle for CSP Operations 2013

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Brite:Bill, a leading provider of billing communications products, today announced that they have been included in the prestigious Gartner’s Hype Cycle for Communication Service Provider for 2013.

We revamp the existing bill presentment capability using Brite:Bill technology.

Brite:Bill helps service providers reduce costs and increase revenue by vastly improving billing communications over every touchpoint (online, paper, mobile, email/SMS). This has the effect of reducing calls to the service provider’s call centre, increasing customer loyalty, and increasing online sales.

“We revamp the existing bill presentment capability using Brite:Bill technology without requiring a change to core billing infrastructure,” said Alan Coleman, Brite:Bill CEO. “Brite:Bill enables CSP’s to communicate with their clients in a more engaging, personalized way, and this will improve NPS (Net Promoter Score) at the same time as decreasing CES (Customer Effort Score), both key measures that are important to success in today’s market.”

“Reducing the cost to serve and maximising the benefits from the billing interaction are at the core of the Brite:Bill proposition,” continued Coleman. “What we offer our clients is the ability to redesign the customer experience quickly across all channels and without fundamental change to core billing infrastructure.”

About Brite:Bill
Founded in Dublin, Ireland in 2010, Brite:Bill is a leading provider of billing communications products that creates positive interactions with Telco customers; pre-empting questions, tackling issues and highlighting appropriate new services.

http://www.youtube.com/watch?v=Jf7qxYZOU0s

Contact: Alan Coleman
alan(dot)coleman(at)britebill(dot)com
Tel: + 353 1 661 9426/ +353 87 1221526

http://www.britebill.com

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Alan Coleman
@britebill
since: 06/2010
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