Ottawa, Ontario (PRWEB) September 17, 2013
Joomla Bliss is pleased to announce the launch of our new Client Support Portal. The support portal allows clients to submit and trace all technical support issues related to their websites. The new support portal offers an ability to quickly view submitted requests, trace their status, add attachments, and comment on follow up actions. The support portal sends automated email notifications and reminders, providing an added convenience of hands-free project management.
The Joomla Bliss Support Portal currently includes the following features:
Register Account – Joomla Bliss creates an account for each client. Accounts are logged under your company, allowing you to access any open cases your organization has logged. An individual client company can have multiple users using the account.
Create Cases – Open a new ticket to create a case. New cases are automatically added to the work queue and responded to within the next business day.
Update Cases - Update any case in the system with new details. Also allows you to attach log files and screenshots to aid in the speedy resolution of your request.
Case Details – View the complete history of any case, including attachments and notes added to the system.
Email notifications - Automated emails are sent to the client users about completion of each case or when more information is required. Our clients do not need to worry about forgetting to send us required information. The system takes care of that.
Contract Information - A quick and convenient access to the details of the website maintenance contract your organization has signed up for.
FAQs - Answers to some of the most frequently asked questions related to maintenance of a Joomla website.
The Joomla Bliss support portal provides our clients with an added convenience of a centralized project management system where you do not have to search through emails to trace a particular issue. All you need to do is to bookmark the support portal and get your browser to save your logins - and your website management becomes a breeze.