Orlando, FL (PRWEB) September 09, 2013
Customer Management IQ introduces the 9th Annual Call Center Summit with an evolved brand – The Future Call Center Summit. Join the Customer Revolution and be part of an event that challenges the status quo and explores remarkable service every time, every where.
From January 21-24, Disney’s Contemporary Resort will host The Future Call Center Summit where customer care professionals, experience visionaries and technology experts convene under one roof to discuss how to leverage service as a pinnacle business driver.
This new brand focuses on the rapid changes occurring as executives focus on customer engagement, delivering business value, engaging employees and leveraging technology for efficiency.
The early confirmed speaking faculty is an impressive list of VP-level customer care executives representing world-wide brands: Bob Simmonds, VP Domestic Travel Operations at Disney, Chuck Sliker, VP Operations Integration & Measurement at Arby’s Restaurant Group Inc., Nur Rosa, Marketing & Call Center Operations at Marriott Vacation Club, and Jeremy Liebowitz, VP Global E-Commerce at Newell Rubbermaid.
New for 2014 we’ve added a future think tank, individual profiling, micro-community meet-ups to assure a variety of learning and networking opportunities to help tackle challenges head on.
For more information or to inquire about sponsorship opportunities, email enquiry(at)iqpc(dot)com or call 1-800-882-8684.