Boulder, CO (PRWEB) September 17, 2013
Connect First, a provider of cloud routing solutions for the direct response industry, has announced a partnership with Communication Solutions, a premier provider of call center services. Connect First’s Cloud Routing is a hosted solution that allows intelligent load balancing of inbound calls to multiple contact centers.
As a Certified Cloud Routing Destination for Connect First, Communication Solutions will have a distinct advantage over contact centers that are not certified destinations. Connect First’s ACD enables its cloud routing customers to better manage multiple call centers, along with a lower cost to rout calls, more intelligent call routing, better answer rates and more comprehensive reporting and monitoring. Connect First provides its customers a “window” into the productivity and resource availability of multiple call centers, and enables real-time monitoring and adjustment of call routing. It’s an ideal solution for companies that use multiple internal or external call centers.
Founded in 1996 by industry professionals, Communication Solutions, LLC is a premier provider of business-to-consumer and business-to-business Outbound, Inbound, and Click-to-Chat call center services headquartered in Springfield, MO.
Communication Solutions has helped many Fortune 500 corporations achieve maximum results from their direct marketing efforts, which is why they continue to use Communication Solutions services year after year. Communication Solutions has the 'know-how' and personnel to create contact center solutions that help their clients acquire new customers while increasing the loyalty and satisfaction of their current customer base. Communication Solutions uses state-of-the-art technology, innovative business strategies and the highest-quality sales associates to provide clients with optimal results.
“We’re thrilled to have Communication Solutions as our newest Certified Cloud Routing Destination,” said Darren Prine, Connect First VP of Sales. “By partnering with great contact centers like Communication Solutions, Connect First is quickly becoming a threat to competitors like LiveOps and Intelemedia.”
About Connect First: Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base. Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.