Accessibility Statement Skip Navigation
  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing
  • Login
  • GDPR
  • Create a Free Account
Return to PRWeb homepage
  • News
  • Resources
  • Contact
When typing in this field, a list of search results will appear and be automatically updated as you type.

Searching for your content...

No results found. Please change your search terms and try again.
  • News in Focus
      • Browse News Releases

      • All News Releases
      • Multimedia Gallery

      • All Multimedia
      • All Photos
      • All Videos
  • Business & Money
      • Auto & Transportation

      • Aerospace, Defense
      • Air Freight
      • Airlines & Aviation
      • Automotive
      • Maritime & Shipbuilding
      • Railroads and Intermodal Transportation
      • Supply Chain/Logistics
      • Transportation, Trucking & Railroad
      • Travel
      • Trucking and Road Transportation
      • View All Auto & Transportation

      • Business Technology

      • Blockchain
      • Broadcast Tech
      • Computer & Electronics
      • Computer Hardware
      • Computer Software
      • Data Analytics
      • Electronic Commerce
      • Electronic Components
      • Electronic Design Automation
      • Financial Technology
      • High Tech Security
      • Internet Technology
      • Nanotechnology
      • Networks
      • Peripherals
      • Semiconductors
      • View All Business Technology

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Financial Services & Investing

      • Accounting News & Issues
      • Acquisitions, Mergers and Takeovers
      • Banking & Financial Services
      • Bankruptcy
      • Bond & Stock Ratings
      • Conference Call Announcements
      • Contracts
      • Cryptocurrency
      • Dividends
      • Earnings
      • Earnings Forecasts & Projections
      • Financing Agreements
      • Insurance
      • Investments Opinions
      • Joint Ventures
      • Mutual Funds
      • Private Placement
      • Real Estate
      • Restructuring & Recapitalization
      • Sales Reports
      • Shareholder Activism
      • Shareholder Meetings
      • Stock Offering
      • Stock Split
      • Venture Capital
      • View All Financial Services & Investing

      • General Business

      • Awards
      • Commercial Real Estate
      • Corporate Expansion
      • Earnings
      • Environmental, Social and Governance (ESG)
      • Human Resource & Workforce Management
      • Licensing
      • New Products & Services
      • Obituaries
      • Outsourcing Businesses
      • Overseas Real Estate (non-US)
      • Personnel Announcements
      • Real Estate Transactions
      • Residential Real Estate
      • Small Business Services
      • Socially Responsible Investing
      • Surveys, Polls and Research
      • Trade Show News
      • View All General Business

  • Science & Tech
      • Consumer Technology

      • Artificial Intelligence
      • Blockchain
      • Cloud Computing/Internet of Things
      • Computer Electronics
      • Computer Hardware
      • Computer Software
      • Consumer Electronics
      • Cryptocurrency
      • Data Analytics
      • Electronic Commerce
      • Electronic Gaming
      • Financial Technology
      • Mobile Entertainment
      • Multimedia & Internet
      • Peripherals
      • Social Media
      • STEM (Science, Tech, Engineering, Math)
      • Supply Chain/Logistics
      • Wireless Communications
      • View All Consumer Technology

      • Energy & Natural Resources

      • Alternative Energies
      • Chemical
      • Electrical Utilities
      • Gas
      • General Manufacturing
      • Mining
      • Mining & Metals
      • Oil & Energy
      • Oil and Gas Discoveries
      • Utilities
      • Water Utilities
      • View All Energy & Natural Resources

      • Environ­ment

      • Conservation & Recycling
      • Environmental Issues
      • Environmental Policy
      • Environmental Products & Services
      • Green Technology
      • Natural Disasters
      • View All Environ­ment

      • Heavy Industry & Manufacturing

      • Aerospace & Defense
      • Agriculture
      • Chemical
      • Construction & Building
      • General Manufacturing
      • HVAC (Heating, Ventilation and Air-Conditioning)
      • Machinery
      • Machine Tools, Metalworking and Metallurgy
      • Mining
      • Mining & Metals
      • Paper, Forest Products & Containers
      • Precious Metals
      • Textiles
      • Tobacco
      • View All Heavy Industry & Manufacturing

      • Telecomm­unications

      • Carriers and Services
      • Mobile Entertainment
      • Networks
      • Peripherals
      • Telecommunications Equipment
      • Telecommunications Industry
      • VoIP (Voice over Internet Protocol)
      • Wireless Communications
      • View All Telecomm­unications

  • Lifestyle & Health
      • Consumer Products & Retail

      • Animals & Pets
      • Beers, Wines and Spirits
      • Beverages
      • Bridal Services
      • Cannabis
      • Cosmetics and Personal Care
      • Fashion
      • Food & Beverages
      • Furniture and Furnishings
      • Home Improvement
      • Household, Consumer & Cosmetics
      • Household Products
      • Jewelry
      • Non-Alcoholic Beverages
      • Office Products
      • Organic Food
      • Product Recalls
      • Restaurants
      • Retail
      • Supermarkets
      • Toys
      • View All Consumer Products & Retail

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Health

      • Biometrics
      • Biotechnology
      • Clinical Trials & Medical Discoveries
      • Dentistry
      • FDA Approval
      • Fitness/Wellness
      • Health Care & Hospitals
      • Health Insurance
      • Infection Control
      • International Medical Approval
      • Medical Equipment
      • Medical Pharmaceuticals
      • Mental Health
      • Pharmaceuticals
      • Supplementary Medicine
      • View All Health

      • Sports

      • General Sports
      • Outdoors, Camping & Hiking
      • Sporting Events
      • Sports Equipment & Accessories
      • View All Sports

      • Travel

      • Amusement Parks and Tourist Attractions
      • Gambling & Casinos
      • Hotels and Resorts
      • Leisure & Tourism
      • Outdoors, Camping & Hiking
      • Passenger Aviation
      • Travel Industry
      • View All Travel

  • Policy & Public Interest
      • Policy & Public Interest

      • Advocacy Group Opinion
      • Animal Welfare
      • Congressional & Presidential Campaigns
      • Corporate Social Responsibility
      • Domestic Policy
      • Economic News, Trends, Analysis
      • Education
      • Environmental
      • European Government
      • FDA Approval
      • Federal and State Legislation
      • Federal Executive Branch & Agency
      • Foreign Policy & International Affairs
      • Homeland Security
      • Labor & Union
      • Legal Issues
      • Natural Disasters
      • Not For Profit
      • Patent Law
      • Public Safety
      • Trade Policy
      • U.S. State Policy
      • View All Policy & Public Interest

  • People & Culture
      • People & Culture

      • Aboriginal, First Nations & Native American
      • African American
      • Asian American
      • Children
      • Diversity, Equity & Inclusion
      • Hispanic
      • Lesbian, Gay & Bisexual
      • Men's Interest
      • People with Disabilities
      • Religion
      • Senior Citizens
      • Veterans
      • Women
      • View All People & Culture

  • Hamburger menu
  • Cision PRWeb provides efficient communication tools to continuously engage with target audiences across multiple online channels
  • Create a Free Account
    • ALL CONTACT INFO
    • Contact Us


      11AM ET Sunday – 8PM ET Friday

  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • News in Focus
    • Browse All News
    • Multimedia Gallery
  • Business & Money
    • Auto & Transportation
    • Business Technology
    • Entertain­ment & Media
    • Financial Services & Investing
    • General Business
  • Science & Tech
    • Consumer Technology
    • Energy & Natural Resources
    • Environ­ment
    • Heavy Industry & Manufacturing
    • Telecomm­unications
  • Lifestyle & Health
    • Consumer Products & Retail
    • Entertain­ment & Media
    • Health
    • Sports
    • Travel
  • Policy & Public Interest
  • People & Culture
    • People & Culture
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR

Additional Speaker Insights for Upcoming 2013 Contact Center Executive Summit Hosted by CCNG International Inc
  • USA - English


News provided by

CCNG International Inc.

Sep 11, 2013, 09:00 ET

Share this article

Share toX

Share this article

Share toX

CCNG Contact Center Executive Summit
CCNG Contact Center Executive Summit

Fort Worth, Texas (PRWEB) September 11, 2013 -- Today, CCNG International Inc. announced additional industry presenters for their 2013 Contact Center Executive Summit in Arlington, Texas on September 23rd and 24th.

This year, our presenters bring deep perspectives on Customer Experience Management to share...

Post this

“This year, our presenters bring deep perspectives on Customer Experience Management to share with an impressive group of senior level management attendees from contact center and customer care. This is going to be a fantastic event given the strength in speakers, sponsors and attendees,” says David Hadobas, President and CEO of CCNG. “We are so appreciative of our support from this year’s sponsors - Avaya, VPI, Pipkins, Aspect, OpenSpan and FurstPerson!”

CCNG highlights three of the members presenting this year from ResponseLearning Corporation, Real Analogics and Aspect Software.

Kathryn Jackson, Associate, ResponseLearning Corporation
Kathryn is an associate of ResponseLearning Corporation and iLearnCC. Kathryn conducted groundbreaking research into such topics as the integration of the internet into call centers, complaint management, and customer value. She has partnered with the American Productivity & Quality Center to study the people, processes, and technology at the forefront of the customer-centric revolution. She assisted in the creation of the Customer Contact Operations Review and the following courses: Optimizing Frontline Employee Performance, Mastering Real-Time Management, Mastering Performance Management, Needs-Focused Leadership, and Building a Strong Management Foundation. Kathryn received the Call Center Pioneer Award from Call Center Magazine and also recognized her as a leader in her field by inducting her into their Hall of Fame. She has been involved in the customer contact industry since 1983 - starting her career as a customer contact representative - and since then has served in multiple management capacities including operations, telecommunications, customer relations, and marketing.

Listen to the recent webcast interview with Kathryn about her presentation content for this event.

Todd Hixson, SVP of Customer Care, Real Analogics
Todd has been in contact center operations / management for 14 years, working for Travelocity and Intuit. He has been an out-sourcer, in-sourcer, and us-sourcer with a belief in efficiencies realized using creative scheduling, performance based "right for me" shift bidding, and pushing limits with optimization that keep an eye on delighted customers and engaged employees. During Todd's career, he has driven back office utilization of work force management practices, multiple channel multi-skill based operations practices, and cross functional understanding via "a day in the life of operations" workshops. He has also been recognized as a pioneer in forecasting practice for social media. He is on multiple global advisory boards and is a frequent industry speaker both in person and via webinar.

Listen to Todd’s recent webcast interview about his “industry pioneering” presentation content for this event.

Michael Kropidlowski, Senior Manager Product Marketing, Aspect
Michael brings more than 18 years of experience in the customer service and contact center industries to Aspect. As a senior product marketing manager, Michael contributes directly to company strategy with a view to market trends and product strategy, focusing on enhanced customer service enabled through unified contact strategies and workforce optimization. Joining Aspect in April 1999, Michael brought more than 9 years of customer service, technical, and sales training experience to the company, where he was initially the lead sales and technical channel partner trainer for the company's contact management platform.

Hear from Michael in his recent webcast interview about his perspectives on delivering exceptional customer experiences with next-generation customer contact.

Additionally, this year’s Contact Center Executive Summit will have presentation and perspectives from successful executives representing:

o Teleflora
o McKesson Patient Relationship Solutions
o Allstate Insurance
o Cedars-Sinai Medical Center
o New York Life Insurance
o Kohl's Department Stores
o Think Finance
o Sutherland Global Services
o Augsberg Fortress
o DigiCert Inc.
o VSP Vision Care
o ACE Global

“The CCNG Executive Summit offers senior leaders in Contact Centers of every vertical an opportunity to have real-life discussions about strategy and challenges we are all facing in today's marketplace. As both a speaker and attendee, it is imperative to stay on top of, if not ahead, the opportunities for Contact Centers now and in the future - The executive Summit is the perfect forum for this!” Eileen J. May, Senior Vice President Operations, Publicis Touchpoint Solutions, Inc.

“The Contact Center Executive Summit is a “must-attend” event for anyone who manages a contact center. This two-day event contains valuable information on new call center processes and technologies as well as Best Practices sharing from successful Contact Center leaders. Each year that I attend, I return to my center recharged and revitalized with new ideas and plenty of inspiration!”- Candace Kothmann, Director Contact Center Operations, Texas Workforce Commission

For details on how to attend or present in future CCNG executive or mid-level management events, contact Michelle Porterfield, mporterfield(at)CCNG(dot)com.

CCNG International Inc.
Founded in 1992, CCNG is a member Professional Peer Network (PPN) for contact center and customer care executives, management and leaders. Our mission is to connect colleagues throughout the industry and spread success. The CCNG Network members share best practice insights and experience with peers from top contact center organizations throughout the industry.
Benefits of Joining the CCNG Network:
o Build and expand your network of valuable professional relationships with contact center leaders and award-winning organizations throughout the industry.
o Leverage the knowledge of an industry-wide network of experts and peers.
o Showcase top performing people and programs to build industry recognition and support operational excellence within your organization.
o Explore new ideas. Build more effective programs, raise performance, and reduce risk throughout your organization.

CCNG offers events, programs and resources to all levels of contact center, customer care and customer experience professionals. This is how good contact center organizations continue to get better.

For more information about CCNG, please visit http://www.ccng.com, “Like” us on Facebook and Google+, follow us on Twitter.

# # #

Michelle Porterfield, CCNG International Inc., http://www.ccng.com, +1 817-938-1729, [email protected]

Modal title

Kathryn Jackson, ResponseLearning
Kathryn Jackson, ResponseLearning
Todd Hixson, Real Analogics
Todd Hixson, Real Analogics
Michael Kropidlowski, Aspect Software
Michael Kropidlowski, Aspect Software
Kathryn Jackson, ResponseLearning Todd Hixson, Real Analogics Michael Kropidlowski, Aspect Software

Contact PRWeb

  • 11AM ET Sunday – 8PM ET Friday
  • Contact Us

About PRWeb

  • About PRWeb
  • Partners
  • Partnership Programs
  • Editorial Guidelines
  • Resources

Why PRWeb

  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing

Accounts

  • Create a Free Account
  • Log in
  • Contact Us

Do not sell or share my personal information:

  • Submit via [email protected] 
  • Call Privacy toll-free: 877-297-8921

Contact Cision

Products

About

My Services
  • All News Releases
  • Online Member Center
  • ProfNet
Cision Distribution Helpline
888-776-0942
  • Legal
  • Site Map
  • RSS
  • Cookie Settings
Copyright © 2025 Cision US Inc.