Survey Ranks Retailers on Customer Experience - Also: What Consumers Like, Use, Want and Avoid

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RetailCustomerExperience.com surveyed more than 1,000 customers to discover their feelings about many of the top retailers in the country. In this 55-page report, find out which retailers came out on top in customer service, aesthetics, online experience, product variety and use of technology.

RCE surveyed more than 1,000 customers to discover their feelings about many of the top retailers in the country.

Executing great retail is more complex than ever before, but there are some companies that are doing it right.

RetailCustomerExperience.com has launched its second edition of The Best Retail Customer Experience report just as retailers gear up for the holiday season.

RetailCustomerExperience.com is an online news and information provider that helps retailers understand what tools are available and how to use them in order to improve their bottom line by differentiating and improving their customer experience.

RCE surveyed more than 1,000 customers to discover their feelings about many of the top retailers in the country. In this 55-page report, readers will discover which retailers came out on top when it comes to customer service, stores aesthetics, online experience, product variety and use of technology. Consumers also weighed in on apps, online vs. brick-and-mortar, loyalty programs and more.

Consumers ranked their favorites in the following retail segments:

  •     Apparel
  •     Department stores
  •     Drug/Pharmacy
  •     Entertainment
  •     Supermarkets
  •     Office Supply
  •     Home Improvement
  •     Home & Kitchen
  •     Electronics

This second edition includes a look at how customers are interacting with brands in similar areas related to the customer experience. It examines their preferences for loyalty programs, what retailers they follow on social media, how they use and respond to in-store technology and more.

Also included: 87 charts and graphs that breakdown consumer thoughts on all aspects of the customer experience.

“Executing great retail is more complex than ever before, but there are some companies that are doing it right,” said James Bickers, senior editor of Retail Customer Experience. “This report not only singles out some of those brands, but gives perspective on how they are succeeding, and how other retailers can learn from them.”

For more information, the table of contents and sample, go here: http://www.networldmediagroup.com/inc/sdetail/8584/15821.

About Retail Customer Experience

Retail Customer Experience is the world’s premier news and information site dedicated exclusively to helping retailers and others increase sales by increasing loyalty through the improvement of the customer experience wherever and whenever the customer touches the brand. It is founded on the understanding that retail today is fundamentally different than any other time in its history, and staying competitive requires a new, holistic understanding of customers and how they want to shop.

About Networld Media Group

Founded in 2000, Networld Media Group is a leading business-to-business media communications company specializing in digital media, associations and events in the mobile, self-service, digital signage, retail, food service and financial services industries. Online properties include ATMmarketplace.com, DigitalSignageToday.com, FastCasual.com, KioskMarketplace.com, MobilePaymentsToday.com, PizzaMarketplace.com, QSRweb.com, RetailCustomerExperience.com, SelfServiceWorld.com and ChurchCentral.com. The company produces executive summits in the fast casual, retail, ATM and mobile payments industries. Its custom media division develops premium content and marketing services for associations such as the ATM Industry Association.

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Joseph Grove, Senior VP and Executive Editor
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