“We are focusing more on the connecting with people, learning more about their lifestyle and goals to create a customized treatment plan. We’re thrilled with the results and believe this will have a huge impact on the patients in our community."
Evansville, IN (PRWEB) September 16, 2013
ProRehab, the preeminent provider of outpatient physical and occupational therapy in the region, is leading the charge on a new compassionate care training initiative aimed at improving patient care, results and overall recovery process. The Called to Care training program gives therapists the tools to they need to focus more on personalized patient care with compassion at its core. ProRehab is one of two practices in the United States taking part in this training while actively monitoring the results with a validated instrument, the Consultation and Relational Empathy (CARE) Measure.
ProRehab began implementing the Called to Care training in July 2013. Since then, the practice has been collecting data to demonstrate whether there is a “shift” of behavior in therapists who have undergone Called to Care training and how it impacts patient care. The results are staggering and show that patients are responding to the compassionate treatment. A survey of 900 ProRehab patients shows that ProRehab Called to Care therapists are performing well above the baseline averages*. The results show that there is a shift in behavior that patients take note if in their ability to show empathy, listen well, exhibit a positive attitude among other traits.
“The results speak for themselves. Called to Care has truly changed the way our PT’s treat patients,” states Andrea Baumann, ProRehab therapist and co-owner. “In today's regulatory, paperwork driven healthcare environment, the patient is often ignored in the entire equation. This training, based on research findings emphasizing empathy, listening, and compassion is more important than ever.”
“The training has shifted the way our therapists think about treating patients,” Baumann continues. “We are focusing more on the connecting with people, learning more about their lifestyle and goals to create a customized treatment plan. We’re thrilled with the results and believe this will have a huge impact on the patients in our community.”
Developed by PT Development and Evidence In Motion, the Called to Care focuses on the non-clinical factors that impact successful clinical outcomes. The program is designed to bring humanity and personal care back to health care energizing both the medical professional and the patient. ProRehab has implemented the program in its ten clinics throughout Indiana and Kentucky.
ProRehab is a private physical therapy practice with locations in Evansville, southwest Indiana and western Kentucky. Known for teaching and training physical therapists throughout the region, ProRehab physical therapists are proud that patients ask their doctors to send them to ProRehab for orthopaedic care. They deliver hands-on physical and occupational therapy based on the newest research to achieve the best results for patients with bad backs, achy joints, wounded hands, and sports and work injuries. Along the way, the ProRehab family has fun and makes friends with their patients; patients are actually sad to leave after their treatment is over! Find ProRehab on Facebook, @ProRehab on Twitter, and FourSquare
- Measuring Called to Care Impact: The validated instrument, Consultation and Relational Empathy (CARE) Measure, (Mercer, 2004) was chosen as the method of assessing the impact of Called to Care in assessing the shift in behavior of the participating therapists. It was selected because it incorporates key constructs of positive psychology that are part of the curriculum including empathy, quality connections, and positivity. See attachment for additional details.