We take the complexity of knowledge management out of the equation.
Edison, NJ (PRWEB) September 12, 2013
RightAnswers, Inc., the #1 provider of cloud-based knowledge management and self-service solutions, is pleased to be named a finalist for the Innovative Technology of the Year Award by the New Jersey Technology Council (NJTC), the leading trade organization for New Jersey technology companies. The winner will be announced at the NJTC Awards Celebration, to be held November 21, 2013, at the Hyatt Regency in Princeton, NJ.
Stated Maxine Ballen, CEO and President of the NJTC, “We are thrilled to have RightAnswers accept this award. This year was particularly difficult to select those being honored from the more than 50 nominations that came from deserving companies. The judges were truly challenged and did a terrific job in identifying companies that represent the best of the region’s technology community.”
“We continue to develop new capabilities in our knowledge management platform to take the complexity of knowledge management out of the equation. We’re proud to have been selected for this award from a long list of impressive companies,” said Jeff Weinstein, President and CEO, RightAnswers.
RightAnswers has taken an innovative approach to knowledge management since its inception. The RightAnswers Unified Knowledge Platform makes it easier to manage and share knowledge throughout an organization, empowering two industries, IT support and customer service, to improve the overall service they provide. Our “Knowledge 1st” philosophy, which positions knowledge as part of an organization’s change process, inspires our clients to transform the way they provide service and how they create and use knowledge in all departments across their organization.
The NJTC award was granted specifically for RightAnswers’ patented Intelligent Knowledge Builder™, which takes a proactive approach to knowledge maintenance. It evaluates the demand for knowledge from all support channels, identifies knowledge gaps, and begins to fill these gaps by automatically creating new articles for review or completion.
“We know from talking to our clients that one of their biggest challenges is figuring out what questions are being asked and what knowledge is missing from their knowledgebase. And they want to find this data without running reports. So we devised a method that does the analysis for them and prompts them for missing information,” explained Simon Yelsky, VP, Product Management and Customer Support, RightAnswers. “Our platform automates the process of updating the knowledgebase, so it gets richer and more relevant over time.”
About RightAnswers
RightAnswers is the #1 provider of cloud-based knowledge management and self-service solutions and delivers an enterprise knowledge management platform to optimize customer service and IT support operations. The company’s flagship software – RightAnswers Unified Knowledge Platform – is utilized by hundreds of clients and millions of users around the globe, including commercial enterprises, higher education institutions and government agencies, to support the changes in their IT and businesses. For more information, please visit http://www.rightanswers.com, and follow us on LinkedIn, Twitter, Facebook, YouTube and our blog.
About the New Jersey Technology Council
The New Jersey Technology Council (NJTC) provides business support, networking opportunities, information, advocacy, and recognition of technology companies and their leaders. Founded in 1996, NJTC's member companies work together to support their own enterprises while advancing New Jersey's status as a leading technology center in the United States.
The NJTC offers its member companies access to networking, financing resources, expertise and more. A private, not-for-profit membership organization, the NJTC fosters and grows a vibrant entrepreneurial spirit and nurtures a community where great ideas take flight.
For more information visit http://www.njtc.org.
RightAnswers Contact:
Shari Ingerman
Corporate Communications Manager
732-396-9010 ext. 185
singerman(at)rightanswers(dot)com
NJTC Contact:
Meredith Meyer
Events Manager
856-787-9700 x234
mmeyer(at)njtc(dot)org