FOTO is well known for having great customer service – both among our clients and in the rehab industry
Knoxville, TN (PRWEB) September 19, 2013
Focus on Therapeutic Outcomes, Inc. (FOTO) has launched a complete on-demand client-training module to accommodate their rapidly growing client base, and to provide fast, efficient, ongoing training for more seasoned clients. The on-demand training module is accessible to anyone who wants to learn how to use the FOTO Outcomes Measurement Program. Deborah DeBord, Director of Support Services for FOTO, created the module to provide an additional training option for FOTO users who may need help with specific topics or a basic refresher without having to attend a full training webinar.
In addition to the new on-demand training module, FOTO will soon be offering a live support chat feature, which will be accessible in the Outcomes Measurement Program. This will allow users to immediately connect with FOTO staff to answer questions and resolve issues.
With the addition of these new support features, FOTO hopes to improve upon their already high levels of client satisfaction. In a recent survey, FOTO clients reported being 87% satisfied with overall customer support, 85% satisfied with question response time and 84% satisfied with FOTO technical support. “We’re very proud of our team,” stated Judy Holder, FOTO, Director of Account Development, “FOTO is well-known for having great customer service – both among our clients and in the rehab industry.”
FOTO Provider Relations Director, Trish Hayes, wants to assure all current and future FOTO clients that the training module will not replace actually speaking to a FOTO representative. “We love talking with and assisting our customers. This module was developed so our clients can access training materials at their convenience or when a review might be beneficial,” expressed Trish.
Visit the FOTO Resource Center to view the new training videos.
FOTO is a Knoxville, TN-based corporation that has been continuously improving solutions that efficiently and reliably measure and report functional outcomes for the Rehab industry since 1994. FOTO’s web-based solutions are risk-adjusted to enable fair and accurate measurement and predictions of the expected improvement in patient functional status, both by individual patient and clinic/clinician. Approximately 5.5 million patient surveys have been compiled in the FOTO database, and researchers have utilized FOTO data to publish over 85 articles on functional outcomes in refereed medical journals. These publications have led the way in enhancing the science of measuring outcomes and the use of outcomes in payment methodologies. FOTO is considered the standard in measuring functional outcomes in Rehabilitation.
For detailed information about FOTO’s training module, products and services visit FOTO or contact Judy Holder at 1-800-482-3686 x238