Q-Suite fulfills the software requirements for setting up hosted multi-tenant contact centers with enhanced tools for inbound, outbound, and office communication needs.
Fredericton, NB (PRWEB) September 16, 2013
Indosoft Inc. is pleased to welcome Voiceware Communicaciones Solutions, S.A. as an exclusive partner reseller of Q-Suite in Spain and Portugal. With the addition of Q-Suite in its portfolio, Voiceware Communicaciones Solutions will be able to offer both premise based contact center solutions as well as Cloud based multi-tenant managed services.
As a global provider of contact center software, Indosoft has been successfully deploying and supporting Q-Suite around the world, directly or through resellers. Q-Suite 5.7 allows managed and hosted service providers to deploy a full-featured Call Center ACD with advanced feature-set requirements to meet the ACD and Dialer needs of modern contact center operations. Skills based Routing, Queue Priority, Predictive Dialer, Real-time Wallboards, Historical reporting, and integration to Workforce management software are all available out-of-the-box in this High Availability platform. Call survival option within Q-Suite 5.7 offers an extra degree of reliability essential for mission critical call center ACD implementations.
Voiceware Communicaciones, an innovative technology solutions provider, has over 15 years experience in developing solutions to help companies improve customer relationships. During this period, it has been successfully providing and supporting customer contact solutions in Spain and Portugal. With this reseller relationship, Voiceware will offer powerful and cost effective contact center solutions based on Q-Suite, the industry leading call center software for Asterisk,
“We are excited to offer contact center solutions for both premise based installations as well as hosted managed services using Q-Suite 5.7,” said Jacobo Urdiales, VP of Business Development at Voiceware Communicaciones. "Managed contact center services is a rapidly growing segment that will be well served by setting up a Q-Suite based multi-tenant contact center platform that scales effortlessly to multiple Asterisk PBX servers. In Q-Suite, we have a complete contact center software with a powerful multi-channel ACD that handles Chat, Email and Twitter. We are also very impressed with its extensive CTI library in .NET and XML, available for integration to other work-flow systems.”
“We welcome Voiceware Communicaciones as our exclusive partner reseller for Spain and Portugal,” said Gabe Bourque, CEO at Indosoft Inc. “We are excited to support them in their endeavor to offer a superior service for hosted and premise based contact centers. Q-Suite 5.7 is an unified multi-tenant contact center ACD that allows managed and hosted service providers the ability to theme "look and feel" as well as provide tools like the Visual IVR builder and the agent customer interaction Script Builder to manage the contact center setup."
About Indosoft Inc.
Indosoft Inc. is a global provider of call center software for Asterisk, offering Q-Suite around the world directly or through its resellers. This ACD for Asterisk with .NET and XML libraries is available for enterprises requiring CTI integration to develop product verticals. Q-Suite is a cost-effective solution for Cloud operators wanting to offer multi-tenant contact center services along with hosted PBX, as white and private label call center solutions.
About Voiceware Communicaciones
Voiceware Communications, S.A. has been offering innovative technology solutions to assist organizations enhance relationship with their customers. Its mission is to offer cost-effective sophisticated contact center solutions in partnership with technology leaders.