Accessibility Statement Skip Navigation
  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing
  • Login
  • GDPR
  • Create a Free Account
Return to PRWeb homepage
  • News
  • Resources
  • Contact
When typing in this field, a list of search results will appear and be automatically updated as you type.

Searching for your content...

No results found. Please change your search terms and try again.
  • News in Focus
      • Browse News Releases

      • All News Releases
      • Multimedia Gallery

      • All Multimedia
      • All Photos
      • All Videos
  • Business & Money
      • Auto & Transportation

      • Aerospace, Defense
      • Air Freight
      • Airlines & Aviation
      • Automotive
      • Maritime & Shipbuilding
      • Railroads and Intermodal Transportation
      • Supply Chain/Logistics
      • Transportation, Trucking & Railroad
      • Travel
      • Trucking and Road Transportation
      • View All Auto & Transportation

      • Business Technology

      • Blockchain
      • Broadcast Tech
      • Computer & Electronics
      • Computer Hardware
      • Computer Software
      • Data Analytics
      • Electronic Commerce
      • Electronic Components
      • Electronic Design Automation
      • Financial Technology
      • High Tech Security
      • Internet Technology
      • Nanotechnology
      • Networks
      • Peripherals
      • Semiconductors
      • View All Business Technology

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Financial Services & Investing

      • Accounting News & Issues
      • Acquisitions, Mergers and Takeovers
      • Banking & Financial Services
      • Bankruptcy
      • Bond & Stock Ratings
      • Conference Call Announcements
      • Contracts
      • Cryptocurrency
      • Dividends
      • Earnings
      • Earnings Forecasts & Projections
      • Financing Agreements
      • Insurance
      • Investments Opinions
      • Joint Ventures
      • Mutual Funds
      • Private Placement
      • Real Estate
      • Restructuring & Recapitalization
      • Sales Reports
      • Shareholder Activism
      • Shareholder Meetings
      • Stock Offering
      • Stock Split
      • Venture Capital
      • View All Financial Services & Investing

      • General Business

      • Awards
      • Commercial Real Estate
      • Corporate Expansion
      • Earnings
      • Environmental, Social and Governance (ESG)
      • Human Resource & Workforce Management
      • Licensing
      • New Products & Services
      • Obituaries
      • Outsourcing Businesses
      • Overseas Real Estate (non-US)
      • Personnel Announcements
      • Real Estate Transactions
      • Residential Real Estate
      • Small Business Services
      • Socially Responsible Investing
      • Surveys, Polls and Research
      • Trade Show News
      • View All General Business

  • Science & Tech
      • Consumer Technology

      • Artificial Intelligence
      • Blockchain
      • Cloud Computing/Internet of Things
      • Computer Electronics
      • Computer Hardware
      • Computer Software
      • Consumer Electronics
      • Cryptocurrency
      • Data Analytics
      • Electronic Commerce
      • Electronic Gaming
      • Financial Technology
      • Mobile Entertainment
      • Multimedia & Internet
      • Peripherals
      • Social Media
      • STEM (Science, Tech, Engineering, Math)
      • Supply Chain/Logistics
      • Wireless Communications
      • View All Consumer Technology

      • Energy & Natural Resources

      • Alternative Energies
      • Chemical
      • Electrical Utilities
      • Gas
      • General Manufacturing
      • Mining
      • Mining & Metals
      • Oil & Energy
      • Oil and Gas Discoveries
      • Utilities
      • Water Utilities
      • View All Energy & Natural Resources

      • Environ­ment

      • Conservation & Recycling
      • Environmental Issues
      • Environmental Policy
      • Environmental Products & Services
      • Green Technology
      • Natural Disasters
      • View All Environ­ment

      • Heavy Industry & Manufacturing

      • Aerospace & Defense
      • Agriculture
      • Chemical
      • Construction & Building
      • General Manufacturing
      • HVAC (Heating, Ventilation and Air-Conditioning)
      • Machinery
      • Machine Tools, Metalworking and Metallurgy
      • Mining
      • Mining & Metals
      • Paper, Forest Products & Containers
      • Precious Metals
      • Textiles
      • Tobacco
      • View All Heavy Industry & Manufacturing

      • Telecomm­unications

      • Carriers and Services
      • Mobile Entertainment
      • Networks
      • Peripherals
      • Telecommunications Equipment
      • Telecommunications Industry
      • VoIP (Voice over Internet Protocol)
      • Wireless Communications
      • View All Telecomm­unications

  • Lifestyle & Health
      • Consumer Products & Retail

      • Animals & Pets
      • Beers, Wines and Spirits
      • Beverages
      • Bridal Services
      • Cannabis
      • Cosmetics and Personal Care
      • Fashion
      • Food & Beverages
      • Furniture and Furnishings
      • Home Improvement
      • Household, Consumer & Cosmetics
      • Household Products
      • Jewelry
      • Non-Alcoholic Beverages
      • Office Products
      • Organic Food
      • Product Recalls
      • Restaurants
      • Retail
      • Supermarkets
      • Toys
      • View All Consumer Products & Retail

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Health

      • Biometrics
      • Biotechnology
      • Clinical Trials & Medical Discoveries
      • Dentistry
      • FDA Approval
      • Fitness/Wellness
      • Health Care & Hospitals
      • Health Insurance
      • Infection Control
      • International Medical Approval
      • Medical Equipment
      • Medical Pharmaceuticals
      • Mental Health
      • Pharmaceuticals
      • Supplementary Medicine
      • View All Health

      • Sports

      • General Sports
      • Outdoors, Camping & Hiking
      • Sporting Events
      • Sports Equipment & Accessories
      • View All Sports

      • Travel

      • Amusement Parks and Tourist Attractions
      • Gambling & Casinos
      • Hotels and Resorts
      • Leisure & Tourism
      • Outdoors, Camping & Hiking
      • Passenger Aviation
      • Travel Industry
      • View All Travel

  • Policy & Public Interest
      • Policy & Public Interest

      • Advocacy Group Opinion
      • Animal Welfare
      • Congressional & Presidential Campaigns
      • Corporate Social Responsibility
      • Domestic Policy
      • Economic News, Trends, Analysis
      • Education
      • Environmental
      • European Government
      • FDA Approval
      • Federal and State Legislation
      • Federal Executive Branch & Agency
      • Foreign Policy & International Affairs
      • Homeland Security
      • Labor & Union
      • Legal Issues
      • Natural Disasters
      • Not For Profit
      • Patent Law
      • Public Safety
      • Trade Policy
      • U.S. State Policy
      • View All Policy & Public Interest

  • People & Culture
      • People & Culture

      • Aboriginal, First Nations & Native American
      • African American
      • Asian American
      • Children
      • Diversity, Equity & Inclusion
      • Hispanic
      • Lesbian, Gay & Bisexual
      • Men's Interest
      • People with Disabilities
      • Religion
      • Senior Citizens
      • Veterans
      • Women
      • View All People & Culture

  • Hamburger menu
  • Cision PRWeb provides efficient communication tools to continuously engage with target audiences across multiple online channels
  • Create a Free Account
    • ALL CONTACT INFO
    • Contact Us


      11AM ET Sunday – 8PM ET Friday

  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • News in Focus
    • Browse All News
    • Multimedia Gallery
  • Business & Money
    • Auto & Transportation
    • Business Technology
    • Entertain­ment & Media
    • Financial Services & Investing
    • General Business
  • Science & Tech
    • Consumer Technology
    • Energy & Natural Resources
    • Environ­ment
    • Heavy Industry & Manufacturing
    • Telecomm­unications
  • Lifestyle & Health
    • Consumer Products & Retail
    • Entertain­ment & Media
    • Health
    • Sports
    • Travel
  • Policy & Public Interest
  • People & Culture
    • People & Culture
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR

Four Seasons Resort Maui at Wailea Announces Expert Online Access to Concierge Services
  • USA - English


News provided by

Novom Marketing, Inc.

Sep 18, 2013, 03:30 ET

Share this article

Share toX

Share this article

Share toX

Four Seasons Resort Maui Concierge Team
Four Seasons Resort Maui Concierge Team

Maui, HI (PRWEB) September 18, 2013 -- Nowadays, concierge services seem to be popping up everywhere – from car rental companies to hospitals to banks – all promising value added service. Within the hospitality industry, there is a growing trend to outsource this service. One luxury resort, Four Seasons Resort Maui, has bucked this industry trend by continuing to place major emphasis on its in-house concierge services.

"It is all about creating personalized and customized itineraries for guests and providing a level of service that far exceeds expectations," says Chef Concierge Sam Wilhelm, a Hana, Maui-born hospitality expert.

Post this

Guests can contact any one of the 22 concierges prior to arrival or on the spot. The names, photographs and short bios of each team member on the resort’s concierge pages of the website paint the picture of an established team, highly regarded by repeat guests. The website introduces new guests to this knowledgeable and popular team, each committed to the profession and a strength of the resort’s guest offerings. Just a look through this section and it becomes clear these professionals can save guests research time by personalizing itineraries, selecting the best and most appropriate activity partners, and using their clout to pull off seemingly impossible requests.

Recently arrived General Manager Jean Claude Wietzel believes the concierge program is at the heart of a luxury resort operation. “For the well-traveled guest, our concierge service is priceless and indispensable. Our staff are truly experts who go the extra mile. Most are either long-time Maui residents or are originally from Maui.”

Spend a day with Sam Wilhelm, chef concierge, and his staff of 22 highly-trained professionals at Four Seasons Resort Maui to get a firsthand look at the service that is provided at this five-star luxury resort every day. “It is all about creating personalized and customized itineraries for guests and providing a level of service that far exceeds expectations,” says Wilhelm, a Hana, Maui-born hospitality expert who grew up learning the fine points of service from his parents, both longtime Maui hotel employees.

Wilhelm holds the coveted Gold Key from Les Clefs d’Or, the internationally recognized symbol of superior hospitality and quality service. Three others on his team have also earned this prestigious status. Together, the four represent the only Gold Key holders on the island of Maui. Wilhelm manages and directs the largest concierge department in the company which consists of 91 hotels and resorts in 38 countries.    

“Taking care of our resort guests is critical, says Wilhelm, who after a quick second, adds “showing guests the real Maui, the one in which I grew up, is equally important because guests can take home lifetime memories of their experiences and the Aloha spirit.”

In addition to knowing the island inside-out, Wilhelm’s team can secure those hard-to-get reservations and best tables at restaurants based on the relationships they’ve developed. “We spend a great deal of time getting to know and learning about the services our preferred vendors offer. And we constantly evaluate the feedback from our guests,” he says.

Wietzel and Wilhelm stress the fact that the concierge team only works with the best activity partners on the island, those who are uniquely qualified to provide a high service experience. "We look at it this way," says Wietzel. "When we send off our guests to experience an activity or tour, we expect our partners and their respective teams to become an extension of Four Seasons. Our bar is set extremely high and we expect the same from them. We have a lengthy list of requirements our partners need to meet."

Wilhelm adds "We also have each concierge team member participate in at least eight activities per year, and then report back to the entire team, to ensure the experiences are up to our standards. We're not here to sell our guests excursions. We are here to deliver the best vacation experience possible."    

About Four Seasons Resort Maui: Maui's first and only Forbes Five-Star resort is nestled on 15 acres of the breathtaking Wailea Coast. The 380-room oceanfront property is world-renowned for its comfortable opulence, impeccable service, luxurious amenities, and for living in harmony with its environment and community. The resort in Maui is also home to one of the nation's top-rated spas committed to wellness and three of Hawaii's most acclaimed restaurants—Ferraro's Bar e Ristorante, Spago Maui and DUO, a premium steak and seafood restaurant. This sophisticated home away from home caters to the needs and interests of all generations—offering world-class activities and one-of-a-kind Unforgettable Events, a museum quality art collection, three pools overlooking the azure-blue Pacific Ocean including an adults-only Serenity Pool with exclusive Missoni-designed cabanas, and more. Four Seasons Resort Maui, a Hawaiian vacation destination geared to action adventurers, those guests wishing to practice the fine art of doing nothing at all, and everyone in between.
    
Media Contact: Charlotte Novom | Novom Marketing, Inc. | 714.941.9799

Charlotte Novom, Novom Marketing, Inc., http://www.Novom.com, +1 (714) 941-9799, [email protected]

Modal title

Four Seasons Resort Maui In-House Concierge Service
Four Seasons Resort Maui In-House Concierge Service
Sam Wilhelm, Four Seasons Resort Maui Chef Concierge
Sam Wilhelm, Four Seasons Resort Maui Chef Concierge
Four Seasons Resort Maui 22 Concierges including all Four Gold Key Clefs d’Or Members on the Island
Four Seasons Resort Maui 22 Concierges including all Four Gold Key Clefs d’Or Members on the Island
Four Seasons Resort Maui Concierge Team
Four Seasons Resort Maui Concierge Team
All-Electric Tesla S85 added to Limo Service
All-Electric Tesla S85 added to Limo Service
Lobby at Four Seasons Resort Maui
Lobby at Four Seasons Resort Maui
View from The Spa at Four Seasons Resort Maui
View from The Spa at Four Seasons Resort Maui
Four Seasons Resort Maui In-House Concierge Service Sam Wilhelm, Four Seasons Resort Maui Chef Concierge Four Seasons Resort Maui 22 Concierges including all Four Gold Key Clefs d’Or Members on the Island Four Seasons Resort Maui Concierge Team All-Electric Tesla S85 added to Limo Service Lobby at Four Seasons Resort Maui View from The Spa at Four Seasons Resort Maui

Contact PRWeb

  • 11AM ET Sunday – 8PM ET Friday
  • Contact Us

About PRWeb

  • About PRWeb
  • Partners
  • Partnership Programs
  • Editorial Guidelines
  • Resources

Why PRWeb

  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing

Accounts

  • Create a Free Account
  • Log in
  • Contact Us

Do not sell or share my personal information:

  • Submit via [email protected] 
  • Call Privacy toll-free: 877-297-8921

Contact Cision

Products

About

My Services
  • All News Releases
  • Online Member Center
  • ProfNet
Cision Distribution Helpline
888-776-0942
  • Legal
  • Site Map
  • RSS
  • Cookie Settings
Copyright © 2025 Cision US Inc.