Inbay Earns Industry Credential for IT Businesses

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CompTIA IT Business Trustmark validates IT companies against industry agreed best practice criteria.

Inbay receives IT Trustmark

'This credential identifies Inbay as an IT service provider that’s demonstrated a high level of competency through their use of prescribed industry best practices and processes.' said Todd Thibodeaux, president and chief executive officer, CompTIA.

Inbay, providing managed and partner IT services, announced that it has received the CompTIA IT Business Trustmark for its use of industry-accepted best practices of quality IT service delivery.

The new CompTIA IT Business Trustmark™ identifies companies that have pledged to follow a robust code of practices that meet or exceed the industry standard level of customer service. The Trustmark shows that accredited companies meet industry-agreed standards in areas such as data security practices, staff competencies and holding of adequate insurance.

“This credential identifies Inbay as an IT service provider that’s demonstrated a high level of competency through their use of prescribed industry best practices and processes,” said Todd Thibodeaux, president and chief executive officer, CompTIA.

To attain the CompTIA IT Business Trustmark, Inbay was evaluated on their knowledge of best practices and providing detail about the company’s operations, financial management, human resources practices and professional standards procedures.

The Trustmark was developed through the CompTIA UK Channel Community, which consists of many of the UK’s leading channel businesses. It was a member-led initiative and its criteria was constructed and validated by members of this collaborative peer group of experienced industry professionals, working alongside CompTIA.

About Inbay

Inbay was set up over ten years ago by Mark Duke and Kristian Wright to offer high quality, friendly and accessible direct and White Label Managed IT services to SMBs. Inbay now offers a range of international IT and technical services for business and consumer markets including:

Managed IT Services - Acting as a virtual IT department Inbay offers a range of true 24/7 support, management and monitoring services for businesses of all sizes. Initially focusing on the creative sectors, many of our clients come from the design, media and publishing sector and a key strength remains cross-platform support catering to the unique requirements of businesses working in these areas. These days, however, we cater for businesses across many different verticals including charity and not-for-profit, public sector and finance and law. Through our training division we offer full training packages for every solution that we sell and we provide walk-in technical support and services via our state-of-the-art support centre based in Central London.

White Label Partner Services - Providing reliable white label 24/7 NOC and technical helpdesk services for MSPs, VARs, distributors, manufacturers, telcos and IT service providers. Acting as a seamless extension to each business we compliment and extend each provider’s existing capabilities enabling MSPs to offer round the clock monitoring, maintenance and end-user support in any time zone, branded as their own resource.

Channel Services - Helping b2c and b2b channel partners create scalable high margin revenue streams by delivering a high quality technical support experience that compliments and enhances each partner's brand.

About CompTIA

CompTIA is the voice of the world’s information technology (IT) industry. As a non-profit trade association advancing the global interests of IT professionals and companies, CompTIA is the recognized authority for IT education and credentials and the primary advocate for IT businesses and workers. Through its foundation, CompTIA also enables disadvantaged populations to gain the skills they need for employment in the IT industry. CompTIA’s vision of the IT landscape is shaped by more than 25 years of global perspective and more than 2,000 members and more than 2,000 business partners. For more information, visit or follow CompTIA on Twitter at

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Jen Hedley
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