Couple Opens Fresh Coat of the Quad Cities, Focuses on Customer Satisfaction

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When Rick and Rachelle Petersen decided they wanted to open their own business earlier this year, they turned to the remodeling industry and recently launched Fresh Coat Painters of the Quad Cities.

Rick and Rachelle Petersen know a few things about maintaining a home; after all, they’ve owned and managed multiple rental properties for close to 30 years. So when the two decided they wanted to open their own business earlier this year, they turned to the remodeling industry and recently launched Fresh Coat Painters of the Quad Cities.

“We handle the upkeep and remodeling of those rental properties ourselves – and a large portion of that consists of repainting the units as they become vacant. Painting is something we felt very comfortable and knowledgeable about,” Rick said.

Before opening Fresh Coat, Rick was a maintenance supervisor at a manufacturing facility for close to 20 years and Rachelle worked in customer service at a bank for 17 years. In both careers, the two had to focus on teamwork, communication and overall manager/customer satisfaction.

“We’ve brought that commitment to customer satisfaction to Fresh Coat, and that’s one of the things that sets us apart. We strive to give each customer a positive experience by being courteous, professional and treating them how we like to be treated,” Rachelle added.

Fresh Coat Painters of the Quad Cities offers residential and commercial painting services including interior and exterior painting, wood staining and finishing, and other services for nearly every protective coating application. They use quality, environmentally safe materials and are committed to great customer experiences with services like 24/7 access and free touch-ups.

“After researching other painting franchises we felt like Fresh Coat was the best fit for us. We were very impressed with their business model and the success of their franchises. After visiting the Fresh Coat headquarters and meeting their corporate team we knew that we wanted to be a part of their organization,” Rachelle said.

Fresh Coat was founded in 2004 as part of the Strategic Franchise Systems company, which has more than 20 years of franchise experience. In the last year, Fresh Coat has been included in the Bond’s Top 100 and named to Entrepreneur Magazine’s Franchise 500 list. Fresh Coat also is part of the International Franchise Association, the Small Business Association’s Franchise Registry, VetFran and Minority Fran.

Fresh Coat Painters of the Quad Cities covers Eldridge, Bettendorf and Davenport in Iowa; and Moline, Geneseo, Rock Island, LeClaire and Hampton in Illinois as well as the surrounding areas. For more information, visit http://www.freshcoatquadcities.com, call 563-209-9695 or email rickp(at)freshcoatpainters(dot)com.

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Angie Shafer
@FreshCoatPaint
since: 03/2009
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