San Diego, California (PRWEB) September 18, 2013
OneTrust Home Loans and OneTrust Senior Lending, a leading national mortgage banker out of San Diego, California, announced today it hired Doug Helvig as the Director of Call Center Operations. Mr. Helvig will be responsible for OneTrust’s call center business development and management of the client experience from the Company’s website mortgage lead generation traffic. Mr. Helvig has been in the Financial Services industry for over 30 years with experience in branch banking, retail sales and service, operations, call center and performance consulting.
“Doug has the core fundamentals of contact center management, which coupled with our technology and marketing, positions us to meet the evolving needs and expectations of today’s well connected homebuyers. We have the right tools and systems to simplify processes, increase customer satisfaction and improve overall operations. Doug brings exceptional technical expertise to our company as well as excellent relationships to expand our footprint in the mortgage industry,” says Joshua Erskine, CEO of OneTrust Home Loans and OneTrust Senior Lending.
The widely respected Helvig transfers to this role with significant experience in growing businesses through call center capabilities. “I am pleased to expand upon my experience by joining a forward-thinking and strategically well positioned operation led by a management team with a successful track record. I look forward to doing great things,” says Helvig.
Mr. Helvig is a certified auditor through Purdue University’s Call Center for Customer-Driven Quality (Benchmark Portal Datamart of Best Practices) and a five-time winner of the prestigious Commitment to Excellence program at Chase Bank. He also was a leader of the centralized sales team for reverse mortgages with Bank of America. In this position, he was instrumental in implementing an industry-changing call center.
About OneTrust Home Loans and OneTrust Senior Lending
OneTrust Home Loans is a direct lender and servicer with sales and operations across the country. OneTrust Home Loans provides an array of product options including conventional, FHA, VA, USDA, jumbo, resort lending, and foreign national loan options. OneTrust Home Loans is focused on strategic national growth without compromising its market niche of fast and efficient loan closings and being a home-buying resource for consumers from their search for that special home through closing. OneTrust Senior Lending exclusively offers reverse mortgage products to Seniors 62 and over who need access to their home equity while maintaining homeownership. The company’s senior management team has years of experience in successful loan closings. OneTrust Home Loans and OneTrust Senior Lending emphasize customer service as evidenced by their tagline, Service is everything! For additional information, please visit http://www.OneTrustHomeLoans.com and http://www.OneTrustSeniorLending.com.