ACS / Xerox Sued for Wage and Hour Issues in Texas

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Kennard Law P.C., a firm that specializes in employment law, has filed suit against ACS/Xerox for unpaid overtime wages on behalf of four employees. Current and former ACS/Xerox employees at the call centers in Houston, San Antonio, El Paso, the Dallas area, and all over the State of Texas, including Customer Service Representatives, “Floor Walkers” and Tech Support Specialists may be eligible to join the suit.

Kennard Law

Kennard Law, P.C. based in Houston, Texas and with offices in San Antonio, El Paso, and the Rio Grande Valley, has filed suit against ACS/Xerox for unpaid overtime wages. The firm, which specializes in employment law, filed the suit on behalf of Kelsey Jones, Denise Ewin, Seth Feinhandler and Daniel Narcisse ("Plaintiffs") against Xerox Commercial Solutions, LLC d/b/a ACS Commercial Solutions, LLC ("ACS / Xerox") on March 8, 2013.

The Plaintiffs are former Customer Service Representatives who alleged that ACS/Xerox failed to pay them and other Customer Service Representatives fair wages, including overtime wages. The Plaintiffs allege that federal and state law required ACS/Xerox to pay these wages. The lawsuit is currently pending in Federal District Court in Houston, Texas.

The Plaintiffs allege that ACS/Xerox used a “pay-per-call” scheme, which resulted in the plaintiffs and other call center employees earning less than the minimum wage of $7.25 per hour. While the “pay-per-call” scheme was later replaced with an hourly wage, the plaintiffs allege that they and other employees were frequently logged out of the ACS/Xerox time-keeping system, which resulted in employees not being paid in full for all working hours. The log-offs occurred during both the “pay-per-call” and hourly wage schemes.

Customer Service Representatives were allegedly logged out of the system when they took breaks, attended meetings, stepped away from their stations while working, or when system failures occurred. Consequently, the Plaintiffs allege that they were denied payment for all the hours they worked, including overtime wages.

Former and current ACS/Xerox employees who believe they were also denied fair wages and overtime may currently join the case. The Fair Labor Standards Act ("FLSA") prohibits ACS/Xerox from retaliating against its employees and former employees who elect to participate in a legal proceeding.

For more information about the lawsuit, individuals may contact Kennard Law, P.C. toll free at 1-855-KENNLAW. Se habla español.

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Alfonso Kennard, Jr. or Lakshmi Ramakrishnan
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