Apartment Guide and Kingsley Associates Announce Several New Property Management Firms Signed On to Participate in the New Certified Resident Ratings & Reviews Service

Share Article

Carney Management Company, Inc., The Cabot Group, Fath Properties, and CORE Real Estate Management Group, Inc. Engage New Online Reputation Management Service from Apartment Guide

It’s so easy to get started with AG’s Certified Resident Ratings & Reviews program! I was given simple instructions to guide me through the process and all our residents had to do was click a few links and answer the survey.

Apartment Guide® is pleased to announce that Carney Management Company, The Cabot Group, Fath Properties, and CORE Real Estate Management Group have joined the increasing list of clients to participate in the rental industry’s first Certified Resident Ratings & Reviews℠ service. This new platform was developed in partnership with Kingsley Associates, the leading real estate research and consulting firm, and allows for reliable feedback exclusively from active residents.

“We are thrilled that Carney Management Company, the Cabot Group, Fath Properties and CORE Real Estate Management Group have joined the new Certified Resident Ratings & Reviews service from Apartment Guide and Kingsley Associates,” said Arlene Mayfield, Senior Vice President of RentPath and President of Apartment Guide, Rentals and Homes Divisions. “Providing a platform where renters can access trusted reviews that have been through a certification process, will ensure that apartment seekers are getting the best information out there and can make educated choices they can feel good about.”

Jim Woidat, Principal, Kingsley Associates stated, “One of the most exciting aspects of Apartment Guide’s Certified Resident Ratings and Reviews Program is the productive dialogue it provides for residents and community owners and operators. This program is carefully designed and moderated to allow for real engagement between landlord and customer. This is the first Online Ratings and Review site that assures owners that the resident feedback is authentic and appropriate, while also ensuring that residents have an open forum for sharing their experience.”

With the introduction of this new online reputation management service on ApartmentGuide.com, Apartment Guide’s digital platforms are further solidified as the most complete and trusted source of information for prospective renters looking to discover the ideal place to live. The service will include a dashboard, allowing property operators to more effectively manage their reputation on an ongoing basis and respond to reviews. Owners and operators can efficiently view renter responses, manage property performance metrics, and analyze company-wide trend information, promoting a positive online reputation.

“It’s so easy to get started with AG’s Certified Resident Ratings & Reviews program! I was given simple instructions to guide me through the process and all our residents had to do was click a few links and answer the survey. Basically, the system does all of the work. Through this service, we’ve not only improved our lines of communication between our residents and office staff, but we have the opportunity to identify areas of improvement through feedback from real residents and not disgruntled, previous tenants. I highly recommend this service as it gives us the ability to get info from residents in an easy format. Plus, it’s an added benefit when positive comments and experiences come across our desk that uplift and motivate us,” shared Amber Taylor, Maple Brooks Apartments, Carney Management Company.

For more information about Apartment Guide, please visit http://www.ApartmentGuide.com. For more information about Kingsley Associates, please visit http://www.KingsleyAssociates.com.     


About Apartment Guide
Apartment Guide is the most trusted rental resource that connects apartment consumers to their ideal place to live. With an unmatched search capability, amplified by constantly refined tools and industry insights, Apartment Guide provides consumers with a clear and simple guide to apartment living through content-rich apartment listings in a user-friendly format with Internet, mobile and social media solutions.

Leading the industry with first-to-market mobile introductions of iPad®, iPhone® and Android™ applications, as well as Reputation Monitor and Social Media Manager, Apartment Guide’s multi-platform search capability allows renters and property managers to connect wherever they are, whenever they want, in the medium that works best for them. The brand’s commitment to maximizing owner and manager value makes Apartment Guide a leading multi-family housing industry partner.

Apartment Guide is a division of RentPath, Inc., with headquarters in Norcross, Georgia (outside of Atlanta). For more information, visit http://apartmentguide.com or for advertising information, visit http://listonapartmentguide.com. Also, for additional insight on moving and more, visit Apartment Guide’s blog and connect with Apartment Guide on Facebook, Twitter, YouTube, Pinterest and Google+.

About Kingsley Associates
The most successful firms in real estate rely on Kingsley Associates for cutting-edge business intelligence solutions. Kingsley Associates' services include annual resident satisfaction assessments as well as event-driven surveys focused on specific lifecycle interactions (prospect, move in, renewal, work order and move out). In 2013, Kingsley will survey over 2 million current and prospective residents on behalf of its clients and is home to the deepest and most sophisticated benchmarking tool, the Kingsley Index. Kingsley Associates also provides: client perception studies, strategic consulting and operations benchmarking services. To learn more, please visit their website http://www.KingsleyAssociates.com or their blog http://www.kingsleyinsight.com.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Kate Silva
Follow us on
Visit website