Garaventa Enterprises Implements E-Complish Automated Phone Payments for 10 New Cities

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Waste Management Payment Efficiency Gets Cleaned Up

We can expect to see a significant decrease in the amount of time they spend processing payments and an increase in overall payment processing due to the self-serve nature of the payment system provided.

This month, Garaventa Enterprises, a waste management company that services ten cities across northeastern California, has implemented a new payment system that will significantly transform the way their customers pay sanitation bills. In addition to online web payments, Garaventa Enterprises can now accept payments through an automated phone system.

Garaventa Enterprises currently works in Concord, Rio Vista, Oakley, Contra Costa, Mt. Diablo, Pittsburg, Brentwood, Discovery Bay and other cities for both residential and commercial waste management. This new IVR (Interactive Voice Response) system has made it easier for their customers to make payments (in English and Spanish) and increase the efficiency with which Garaventa can process their incoming payments by telephone. Seeing the need for a telephone based system, Garaventa choose the E-Complish IVR system due to the customizable features and secure handling of payments processed. It is expected that this new source of payment will allow customer service representatives at the company to handle more sensitive customer service issues and decrease call hold times. Additionally, the handling of payments via an IVR securely processes payments without the customer service representative being involved. This is good for Garaventa Enterprises and its customers.

Stephen Price, CEO of E-Complish, commented, “We are very excited to help Garaventa Enterprises provide better services to their customers. Based on our results with similar companies, we can expect to see a significant decrease in the amount of time they spend processing payments and an increase in overall payment processing due to the self-serve nature of the payment system provided. This is truly a win-win-win process that helps E-Complish, Garaventa Enterprises and most importantly, their customers. We are excited to be working with a truly customer-driven company.”

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E-Complish, LLC: Since 1998, E-Complish has been providing financial services for organizations seeking to improve their bottom line, and has established itself as a reliable and secure payment partner. For more information about E-Complish, please contact Marc Hopkins (301) 865-7570 x205, mhopkins(at)e-complish(dot)com or visit http://www.e-complish.com.

Garaventa Enterprises: Providing waste management and recycling services to cities across northeastern California, Garaventa Enterprises is a leader in residential and commercial collection provider. For more information about Garaventa Enterprises, visits http://www.concorddisposal.com.

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Marc Hopkins
E-Complish
+1 (301) 865-7570 205
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