Mercator Banking Report: Arriving Now - Banking's Branch of Tomorrow

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New research from Mercator Advisory Group examines the metamorphosis occurring in the branch channel at many of today's financial institutions.

Topology of FI Branches, Banking Centers, & Stores

"With recent advancements occurring in the self-service banking channels, including ATM, online, and mobile banking, coupled with an expansion of teller duties in both full - and assisted-service roles, branches continue to evolve."

In new research, Arriving Now - Banking's Branch of Tomorrow, Mercator Advisory Group reviews continuing evolution of branches today in banks and other financial institutions.

"With recent advancements occurring in the self-service banking channels, including ATM, online, and mobile banking, coupled with an expansion of teller duties in both full - and assisted-service roles, branches continue to evolve at many financial institutions, with branch reconfiguration at the center of many FIs' branch strategy," comments Ed O'Brien, director of Mercator Advisory Group's Banking Channels Advisory Service and author of the report.

Highlights of this report include:

  • Trends in U.S. number of institutions and branches and volume of deposits and assets that behoove banks to revise strategy to make the most of their branches
  • Primary data from Mercator Advisory Group CustomerMonitor Survey Series on consumers' branch use and activities as well as preferences for banking service communication and delivery method

This report is 24 pages long and has 15 exhibits.

Organizations mentioned in this report include: ABC Bank, ANZ, Bank of America, Citi, Diebold, Disney, FDIC, JPMorgan Chase, Middlesex Savings Bank, Nautilus Hyosung, NAB, NCR, Nordstrom, PNC, Umpqua Bank, Wells Fargo, and Wincor Nixdorf. Members of Mercator Advisory Group's Banking Channel Advisory Service have access to this report as well as the upcoming research for the year ahead, presentations, analyst access and other membership benefits.

Please visit us online at http://www.mercatoradvisorygroup.com.

For more information and media inquiries, please call Mercator Advisory Group's main line: (781) 419-1700, send an e-mail to info(at)mercatoradvisorygroup(dot)com.

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About Mercator Advisory Group

Mercator Advisory Group is the leading, independent research and advisory services firm exclusively focused on the payments and banking industries. We deliver pragmatic and timely research and advice designed to help our clients uncover the most lucrative opportunities to maximize revenue growth and contain costs. Our clients range from the world's largest payment issuers, acquirers, processors, merchants and associations to leading technology providers and investors. Mercator Advisory Group is also the publisher of the online payments and banking news and information portal PaymentsJournal.com.

  • Description of new, tiered branch configurations, from minibranches to flagship branches
  • Examples and illustration of ways in which branches are evolving that use new technologies to improve efficiencies and the customer experience
  • Ways that branch renewal can facilitate opportunities for revenue generation in new business lines

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Brent Watters
Mercator Advisory Group
(781) 419-1700
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