Talygen Adds a Follow-Up Functionality to Its Ticketing Module to Enable Easier Ticket Tracking and Resolution for Businesses

The new follow-up feature of Talygen’s Ticketing Module ensures that businesses solve all support tickets in a timely manner.

Palo Alto, California (PRWEB) September 20, 2013

Talygen, the world leader in Business Management Automation, has upgraded its advanced Ticketing Module with a new follow-up functionality to help business track and fix support issues in an efficient and timely manner. With the new feature, users can schedule follow-ups and add reminders for all the tickets that they’re working on. It will also help companies monitor tickets and ensure that no issue is left unresolved.

“Taylgen’s Issue Tracking Software brings fast and efficient ticket management to every business,” mentioned Harold Saini, Chief Program Manager of Talygen. “And with the Follow-Up feature, companies can ensure that they’re always on top of their tickets, thus keeping team members and clients happy.”

Talygen’s Ticketing Module allows users to:

  • Add, assign, and monitor tickets with ease
  • Set ticket priorities to indicate the importance of each issue
  • Schedule follow-ups to ensure that all issues are addressed in a timely manner and no ticket goes unresolved
  • Attach documents to provide additional information about the matter
  • Get alerts and notifications for pending tickets

More information can be found at http://talygen.com/Online-Ticketing-System.

A Complete Ticketing Solution

The Talygen Ticketing Module can be used in every step of the support ticket process. When an issue comes up, users simply have to fill out a ticketing form, select the appropriate department, and add a description of the issue at hand. Users can also set the priority level for each ticket, to give team members an idea of how important an issue is.

Another great feature of the system is that it allows users to attach files to each ticket. This enables them to include screenshots and documents that would further explain the matter, giving other team members a better understanding of the issue.

The Follow-Up function is a great addition to Talygen’s Ticketing Module because it ensures that all tickets are addressed in a timely manner. “When teams are working on multiple projects or tasks, it’s all too easy to overlook pending support tickets. Talygen’s Follow-Up feature prevents that and helps ensure that no issue falls through the cracks,” said Saini.

A Mobile-Friendly Ticketing Tool

The Ticketing Module is also available on all major mobile platforms, including iOS, Android, Blackberry, and Windows Phone, allowing users to open and resolve tickets even when they’re out in the field.

“Support issues can come up anytime or anywhere. With Talygen’s mobile ticketing solutions, team members no longer have to wait until they’re in front of their computer to deal with tickets,” adds Saini. “Because of this, tickets can be immediately attended to, and issues are resolved much faster.”

About Talygen

Talygen is the worldwide leader in Business Management Automation. Talygen’s integrated suite of services and processes allows Businesses to manage all of their core workflows via a cloud-based Software as a Service (SaaS) application. Talygen allows Companies to automate, regulate and enforce their corporate processes. The company empowers businesses and their employees to manage the full set of corporate tasks without having to install specialized software for each of them.

With its wide variety of features, easy to use concepts and enhanced functionality, it allows end to end process management and seamless communication between all stakeholders in a project or business. In today’s competitive business environment, successful companies are constantly challenged with managing the entire life cycle of a project efficiently and transparently. With Talygen, companies now have more ways than ever to make that happen.

Press Contact:
Talygen, Inc.
Harold Saini
(650) 800-3850
228 Hamilton Avenue 3rd Floor
Palo Alto California 94301
Media(at)Talygen(dot)com
https://talygen.com